Mohammad Ajouri

Over the past year as a Debt Settlement Sales Agent at FoneFluent, I consistently delivered strong, reliable results while keeping a client-first approach. I maintained a 30%+ conversion rate, supported by clear communication and steady follow-through. In March 2024, I earned Agent of the Month, a recognition driven by my consistent performance and attention to accuracy. I also achieved the lowest cancellation rate across all company branches in California, Guatemala, and Amman, reflecting my ability to set honest expectations and build trust with clients from the start. This role strengthened my ability to listen, guide clients through stressful financial decisions, and turn conversations into long-term commitments built on clarity and respect.

Lead Management & Qualification: Actively managed high-volume outbound and inbound sales pipelines, identifying and qualifying US-based leads for financial relief programs.

Consultative Financial Sales: Conducted deep-dive financial assessments to understand client debt profiles, providing tailored solutions based on their specific financial hardships and budget constraints.

High-Stakes Negotiation: Mastered advanced objection-handling techniques to navigate complex financial concerns and hesitations, consistently converting high-friction leads into enrolled clients.

Market & Product Expertise: Maintained a comprehensive understanding of the US debt settlement landscape, including legal requirements, creditor behaviors, and program benefits to build authority and trust.

Compliance & Ethics: Ensured 100% adherence to US financial regulations (including FTC and TSR guidelines) during all client interactions and contract explanations.

CRM & Technology Utilization: Leveraged CRM platforms (Salesforce/HubSpot) and advanced VOIP systems to document client journeys, track KPIs, and optimize daily outreach efficiency.

I have previously worked as a Customer Service Representative, where I honed my skills in effective communication, problem-solving, and customer satisfaction. This role provided me with valuable experience in handling a wide range of customer inquiries and issues, which I believe will be beneficial for a position at Extensya.