Blessing Maziya

Managed customer complaints and resolved issues promptly to maintain customer satisfaction and loyalty. Assisted with inventory checks and restocking supplies to ensure uninterrupted service and availability of menu items. Provided guidance and training to new team members, helping them to understand company policies and service standards. Proficient in using customer support software and CRM systems.

- Acted as an effective liaison between the administrative office and other departments.
- Provided optimal leadership and oversight to the extension field offices.
- Managed all correspondence and communication to executive offices.
- Provided high-level support to the dean and associate deans.
- Data management and Data entry
- Conceptualized, developed and implemented internal.
- Fostered strong communication between administrative staff and faculty and program staff

- Book tickets to special events and make weekly reservations for 150+ clients at venues for dinner, recreation, or spa treatment.
- Establish and nurture service relationships to fulfill the daily needs of patrons, customers, guests, and employees.
- Proficient in using customer support software and CRM systems
- Improved customer satisfaction by 15% by driving teamwork and quality communications and coordinating with other departments.
- Communicated with 50% guests per day, providing efficient arrival and professional departure experiences for the guests while ensuring they had memorable visits.