مايكل ماهر

• Lead and manage sales and service teams, ensuring alignment with business objectives and maximizing performance.
• Managed Medical Regulatory Affairs, overseeing agreement management and preparing all required documentation to initiate registration processes for new medical equipment and products in compliance with local regulations.
• Developed and implemented strategic sales, service, and promotion plans for SWIFTMR AI software and Iprotin LP(a), increasing market penetration by 20%.
• Spearheaded business development initiatives by conducting market research and competitor analysis, identifying new market opportunities that led to a 15% revenue increase.
• Establish and maintain relationships with vendors, negotiate contracts, and collaborate with suppliers to introduce innovative medical products.
• Research and engage with new suppliers to enhance the product portfolio with cutting-edge medical technology.
• Oversee and optimize business-related contracts and agency agreements to ensure operational efficiency and profitability.
• Guided and directed administrative teams, implementing workflow optimizations that reduced project turnaround times by 10%.
• Collaborate with financial teams to manage product pricing strategies, breakdowns, and promotions to maximize revenue and market competitiveness.

equipment specifications, and provided viable solutions.
• Supervised the installation, commissioning, and routine maintenance of all medical equipment, ensuring operational efficiency.
• Collaborated with Materials Management to ensure timely delivery and safe installation of medical equipment and machinery, avoiding undue delays.
As Biomedical Department Deputy Head (2023 - April 2024):
• Led the Biomedical Department, enhancing team productivity and aligning departmental goals with hospital objectives, contributing to improved operational outcomes.
• Ensured compliance with Ministry of Health (M.O.H.) regulations, successfully renewing all necessary permits and maintaining legal compliance across all medical equipment.
• Developed and implemented effective procurement strategies, optimizing inventory management and reducing storage-related damages by 15%.
• Collaborated with suppliers and vendors to address technical issues, negotiate service agreements, and optimize equipment performance.
• Designed training programs for biomedical staff, resulting in a 25% improvement in technical competencies and reduced equipment handling errors.
• Led quality improvement projects and successfully contributed to hospital accreditation, ensuring compliance with international healthcare standards and enhancing patient safety.

• Directed and supervised the daily activities of biomedical engineering personnel, ensuring smooth operational workflows.
• Coordinated an effective preventive maintenance program for all hospital medical equipment and machinery, ensuring equipment was inspected regularly for potential repairs and that timely, effective maintenance was performed.
• Maintained accurate, up-to-date records of equipment inventory, including location, utilization schedules, maintenance costs, and idle time.
• Managed Medical Regulatory Affairs, overseeing agreement management and registration processes, including securing Ministry of Health (M.O.H.) approvals for new medical equipment and maintaining compliance with regulatory requirements.
• Addressed technical inquiries from various departments, investigating discrepancies in materials, spare parts, and

• Led the sales team, increasing client engagement by 30% through effective coordination of appointments with doctors, biomedical engineers, and healthcare professionals.
• Managed Medical Regulatory Affairs, overseeing the preparation of registration documents and initiating the approval process for medical equipment with regulatory bodies, ensuring compliance and successful product registration.
• Oversaw the design, installation, and maintenance of Medical Gas Systems, ensuring optimal operation in collaboration with suppliers like Atlas Copco, Beacon Medaes, and others.
• Managed the implementation and operation of Pneumatic Transfer Systems and Pharmacy Automation solutions, partnering with Swiss-log AG for seamless integration.
• Directed installation and ensured operational efficiency of Indigo Care Nurse Call Systems, reducing patient response times by 15% in critical care units.
• Supervised the design, installation, and maintenance of OT/ICU furniture in collaboration with Amico Canada, achieving a 100% project completion rate on schedule and within budget.
• Delivered technical expertise and led client training sessions, improving customer satisfaction by 20% and reducing after-sales service issues.
• Handled customer inquiries, directing them through appropriate channels to ensure timely service delivery.
• Cultivated strategic relationships with key decision-makers and healthcare professionals, expanding the client base by 25% and securing new business contracts.

• Managed local and international procurement of medical equipment and consumables, achieving 95% on-time delivery and meeting end-user requirements effectively.
• Provided technical assessments of various medical equipment and products, guiding end-users in selecting optimal solutions based on performance and specifications.
• Prepared and processed local and international purchase orders (POs), ensuring accurate contract terms and timely deliveries as per agreed
specifications.
• Optimized supply chain processes by analyzing consumption data, reducing inventory shortages by 20% and improving usage forecasting accuracy.
• Implemented and maintained the ERP system, streamlining workflow efficiency and increasing data accuracy by 30%, leading to improved decision-making.

• Managed sales and follow-up activities for aesthetic medical equipment, increasing market share by 15% in the Kuwait medical sector.
• Built and maintained strong relationships with end users in private and government hospitals and beauty clinics to enhance customer engagement.
• Achieved sales targets while delivering professional after-sales support for a diverse range of products, including Ionto Comed (Germany), Gharieni (Italy), Vismara (Germany), and Silver Fox (China).
• Delivered technical assistance and comprehensive product training, resulting in a 25% reduction in user errors and enhanced customer satisfaction.
• Conducted detailed market research, identifying new product promotion strategies that led to a 10% increase in sales revenue.

• Drove sales and service for medical equipment and hospital furniture, representing major brands like ALLEN Medical and AMICO, specializing in spine surgery systems, OR setups, and ICU infrastructure.
• Provided in-depth product knowledge and tailored solutions to healthcare facilities, leading to a 20% increase in product adoption across OR and ICU setups.
• Partnered with healthcare professionals to assess specific equipment needs and recommend optimal solutions, enhancing client satisfaction and equipment utilization.
• Executed thorough follow-ups with clients, ensuring customer satisfaction and retention through exceptional post-sales support and problem resolution.
• Coordinated delivery and installation, achieving 100% on-time project completion aligned with client specifications.