Account Manager - Systems & Services
Midis Group
مجموع سنوات الخبرة :12 years, 6 أشهر
Intelligent Data Systems:
Duties:
• Building and maintaining strong, long-lasting customer relationships
• Promoting and Introducing the new IDS portfolio for our existing/new accounts
• Developing the new IDS portfolio by establishing new partnerships with new vendors
• Interviewing the right IT resources for our new outsourcing projects
• Developing and understanding of the Account’s daily business process & needs
• Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts)
• Selling a wide range of IT services: IT Outsourcing Services, Managed Print Service, PS & SLA’s
Information & Communication Technology W.L.L
Duties:
• Established an appropriate business relationship with our existing and new customers to promote ICT portfolio to them
• Associated products and solutions represented with Account’s business needs
• Managed customer relationships and understood key decisions elements within the accounts to achieve results
• Assisted in the collection of customer payments related to the projects
• Generated periodic sales forecast and pipeline reporting to ICT management
• Selling a wide range of IT solutions: Software solutions, Hardware infrastructure, and IT Security
• Partnering with top IT vendors: Symantec, F5, Fortinet, IBM, HPE, HP, VMware, VERITAS, KOFAX, VEEAM, Nutanix, Fujitsu, Red Hat, Pure Storage and Ergotron
• Aligned the company product line to provide a comprehensive solution that satisfies the customer’s business needs
• Identified and tracked clients across the region and liaised with teams and agents to win profitable deals.
• Worked directly with clients to evoke confidence in products and platform while overcoming all technical objections through sales cycle.
• Provided support to the sales manager for the preparation of annual budget and business proposals
• Presented and demonstrated Home Automation products offering tailored to customer objectives remotely and on-site
• Understood customer requirements and delivered products and services of the highest quality
• Analyzed market and identified opportunities by establishing new, and maintaining existing relationships with customers.
• Managed and interpreted customer requirements by solving client problems.
• Persuaded clients that a product or service will best satisfy their needs.
• Met regular sales targets.
• Supported marketing by attending trade shows, conferences.
• Partnering with Top vendors: JUNG, SSS Siedle, WHD, Bosch, Panduit, Kathrein and Bruck.
RMFA Group (Republic of Benin & Lebanon)
Duties:
• Acted as the lead point of contact for all customer account management matters specially in Benin
• Maintained excellent business relationship with clients
• Identified potential new clients and business opportunities
• Managed customer relationships and understood key decisions elements
• Generated ways to attract new clients
• Maintained relationships with Suppliers in Germany & Italy
• Ensured adherence to Beninois legal rules and guidelines
• Gathered, analyzed and interpreted external and internal data and wrote reports
• Purchased IT equipment’s from Europe (Germany, Italy, Austria)
• Assisted in the sales process of the IT equipment’s ( Computers, laptops, printers) in Republic of Benin
Masters of Sciences in Communication and Computer Engineering
Bachelor of Science in Communication Engineering from Lebanese International University in 2010