Bogdan Pokhilko

Supporting the store team and manager to increase revenue streams and profit targets.
•Handling of procurement and technical process of sales.
•Estimating current sales channels efficiency and searching for new channels in order to find possibilities of sales increase and Company’s profit maximization.
•Providing services to customers and professional guidance.
•Covering all technical and commercial issues regarding sales.
•Evaluating performance, identifying problems and finding out the most effective solutions
•Demonstrating good product knowledge to customers, key promotions and offers.
•Receiving deliveries from suppliers, stock replenishment, and displays.
•Supervising all areas of the store.

Selling products, providing required features information, closing the deal with high level of customer service, ensuring customer's satisfaction
•Maintaining high standards of presentation skills.
•Supporting the store team and manager to increase revenue streams and profit targets.
•Using market suggestive selling techniques to increase sales
•Creating and maintaining long-term relationships with regular customers.
•Maintaining relationship with suppliers regarding stock replenishment and products.

Product market analysis and research to open new market niches and develop product strategies.
•Dealing with customer enquiries and demands by telephone, email, letter or face to face.
•Estimating current sales channels efficiency and searching for new channels in order to find possibilities of sales increase and Company’s profit maximization.
•Giving customers information about company services and products.
•Providing advices for product advantages and disadvantages.
•Leading customers to choose directly the right product.
•Helping customers with online navigation, registration and/or to process their orders.
•Corresponding to all the email enquiries, feedback and requests promptly.
•Providing solutions to customers.
•Resolving assigned incidents within pre-agreed timescales.
•Dealing with all escalated complaints and enquiries efficiently and effectively.
•Building relationships with customers.
•Conducting the 5 P’s of marketing product, price, place, promotion, people.
•Searching for the new suitable clients, incline them to be loyal customers.

Analyzing customer requirements and assisting in making the most suitable choice to satisfy their needs.
•Demonstrating the product, providing required features information, closing the deal with
•high level of customer service, ensuring customer's satisfaction.
•Arranging POP materials, etc.
•Providing high level of after-sales customer support in case of any defects.
•Maintaining relations with, current customers accounts by keeping in touch, informing of new arrivals, etc., Generating more sales
•Keeping high level of product knowledge of company's and competitor’s product's features and specifications by regular attending product trainings / seminars, studying related information

Preparing comparisons sheets covering all technical and commercial issues
•Configuring cost Sheets, cash receipts, PICT, and statement of account
•Attending weekly meetings with clients and managers
•Evaluating performance
•Data entry and admin tasking
•Preparing monthly work progress report
•Making orders and booking
•Arranging Invoices
•Schedules, summaries and correspondence.