Intern
Zomato
مجموع سنوات الخبرة :1 years, 2 أشهر
Content Department
•Ensured restaurant menu listings are up-to-date by coordinating with the restaurants.
•Gathered informative restaurant details to ensure Zomato users find relevant restaurants easily (Ex. Outdoor seating, Kids friendly, Wifi, etc).
•Coordinated with restaurants to ensure online ordering content reflects sensitive dietary information and updated menu.
HR Department
•Screened applications and conducted telephone interviews.
•Coordinated the hiring and on-boarding process
Deployment Department
•Ensured all devices given to restaurants are up-to-date.
•Trained restaurant staff how to use the Zomato app while processing orders.
Assisting Marketing Manager in analyzing internal customer data and assisting in the back end work of the website such as orders in which gift cards appear as well as uploading greetings for various occasions.
Dealing with corporate clients with YouGotaGift.com which has Rewards platforms by helping in increase engagement for companies that are managing incentive, loyalty or employee rewards programs.
- Placing orders of various egift cards.
- Communicating with customers about problems faced in receiving their egifts.
- Dealing with corporate clients and offering them various egift cards.
- Providing corporate clients discounts for various egift cards they would like to purchase.
Uploaded daily content on Facebook and Instagram
Having to process egift cards accurately and efficiently towards corporate clients being able to receive it on time.
keeping a database on excel based upon cooperate clients orders, transactions based on what they have ordered, inquiries and complaints. Where it becomes easy to tract and access if required.
Download customer inquiry and orders from various internet based customer portals & e-platforms
(loylogic, Bi-Worldwide, Maritz, HSBC, Achievers, Bank Audi, Emirates NBD, Globo Force, blu loyalty, GRS
Researched potential partners to add on the platform.
• Organized and filed bills according to codes.
• Assisted Accounted manager on filing, photocopy and typing.
Handled customer service over the phone and day-to-day operational staff