Asst Manager (Sales & Marketing)
Subway
Total years of experience :6 years, 3 Months
May 2010 - Aug 2012
Subway, London, United Kingdom
Asst Manager (Sales & Marketing)
- Ensured that the store is maintained at high standard of hygiene and adheres to
Industry compliance
- Developed strategies to improve the sales
- Handled logistics and ensured that all goods are well stocked
- Trained new recruits
- Handled customer complaints and made sure that the customers were satisfied
- Staff management - ensured that there were enough employees to cater to the customer
- Generated daily, weekly and monthly sales report
March 2010 - April 2010
Biz Builders, London, United Kingdom
SEO/SEM Specialist (Freelancer)
- Developed SEM, SEO & SMO strategy
- Performed keyword research and analyzed the trends (using Google Keyword Tool) of the keywords to target specific keywords for a page
- Recommended and implemented search engine optimisation tactics (On-site and
Off-site factors), ensuring that the client's website achieved top ranks in external
search engines such as Google, Yahoo and MSN
- Tracked the performance of the website using web analytic tool (Google Analytics, Google Page Rank tool)
- Ensured that the client achieved high ROI
December 2005 - August 2009
eClerx Services Ltd, Mumbai India
Associate Process Manager (Global Search - Operations)
- Project Management and its execution
- Project scoping, project estimation, planning and developing SRS after analysing the clients requirement, provided risk analysis report and ensured that the risk are mitigated through a proper channel
- Provided client end-to-end support in all phases of SDLC
- Ensured that all the deliverables met the desired deadline and has adhered to all the quality guidelines
- Account management on day to day basis to resolve issues pertaining to project, understanding and translating clients project requirements into key result areas for the team
- Team management (11 Senior Analyst and Analyst) - Allocation of day-to-day work, preparing daily and weekly updates reports, updating team about the process changes via weekly meetings
- Process optimization and performance improvement of individual and team
- Planning and delivering training to new staff
- Providing analytical reports to client
- Preparing quarterly business report, resource utilization report
Projects
- Analysing the requirements of client (a major multinational computers & electronics retailer based in US, Europe Middle East and Africa & Asia Pacific) and building web pages using technologies like HTML, XML, Java Script
- Maintaining the Search Quality on the Client's web search engine
- SEO/SEM/SMO -
o Search Engine Optimization - Recommending and implementing search engine optimisation tactics, ensure that the client's website achieved top ranks in external search engines such as google, yahoo and msn
January 2010 - January 2011 South Thames College, London, United Kingdom Postgraduate Advanced Professional Diploma in Management Studies (PGDMS)
June 2001- May 2005 University of Mumbai, India Bachelor of Engineering in Information Technology
June 1999- May 2001 University of Mumbai, India