Bouajila Majdi

Led and managed a team of call center agents, ensuring high performance and adherence to service standards.

Monitored daily operations, handled escalated calls, and provided support to resolve complex customer issues.

Conducted regular performance evaluations, coaching sessions, and training to enhance team skills and productivity.

Developed and implemented strategies to achieve key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rates.

Created shift schedules and ensured optimal staffing levels to meet operational demands.

Analyzed call center metrics to identify trends, areas for improvement, and opportunities to streamline processes.

Facilitated clear communication between management and team members, fostering a positive and collaborative work environment.

Recognized for consistently achieving team performance targets and improving customer service ratings.

Demonstrated ability to generate leads and build strong client relationships through outdoor sales activities.

Proven track record of meeting and exceeding sales targets in the electronics sector.

Skilled in presenting product features and benefits to clients, tailoring pitches to meet specific customer needs.

Conducted product demonstrations and provided technical support to ensure customer satisfaction.

Efficient in managing sales territories and maintaining a detailed record of sales activities and client interactions.

Familiar with market trends, enabling the identification of opportunities for upselling and cross-selling.

Strong communication and negotiation skills, ensuring successful deal closures.

Delivered exceptional customer support by promptly addressing inquiries, complaints, and requests through multiple communication channels.

Maintained a high level of customer satisfaction by resolving issues efficiently and empathetically.

Skilled in managing a high volume of interactions while ensuring quality and professionalism.

Proficient in using CRM systems to document customer interactions and track resolution progress.

Provided accurate information about products, services, and policies to assist customers effectively.

Collaborated with cross-functional teams to ensure seamless problem resolution and service delivery.

Consistently exceeded key performance indicators, including response time, resolution time, and customer satisfaction ratings.