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    bouchra mamdouh


    styel wood

    Morocco - Casablanca
    Bachelor's degree, secretary
    8 years, 3 months

    Work Experience

    What's your work experience? Your experience is one of the most important sections in a CV.
    List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
    Add Experience


    styel wood
    January 2010
    To April 2010
    United Arab Emirates - Sharjah
    - Retrieving messages from voice mail and forwards to
    appropriate personnel
    - Answering incoming telephone calls, determines purpose of
    callers, and forwards calls to appropriate personnel or
    - Answering questions about organization and provides callers
    with address, directions, and other information.
    - Welcoming on-site visitors, determines nature of business,
    and announces visitors to appropriate personnel.
    - Monitoring visitor access and issues passes when required.
    - Co-ordinating the booking of Conference room.
    - Receiving, sorts, and routes mail, and maintains and routes
    - Maintaining fax machines, assists users, sends faxes, and
    retrieveing and routes incoming faxes.
    - Creating and printing fax cover sheets, memos,
    correspondence, reports, and other documents when
    - Performing other clerical duties as and when required.
    - Assisting in Admin related activities like managing
    stationery, pantry etc related vendors.
    - Monitoring stationery, office supplies etc and maintain
    necessary register.
    - Assisting Admin Manager in any other admin related work.

    Executive Secretary

    Cesarian Group of Companies Casablanca - Morocco
    February 2006
    To December 2007
    Morocco - Casablanca
    - Served as a Administrative Assistant to the Vice President.
    - Overseeing accuracy of employee time cards, rates and
    benefits, and maintaining payroll records, including overtime,
    vacation and sick leave.
    - Making travel arrangements for staff and consultants.
    - Answering the telephone and respond to routine email.
    - Receiving and make telephone calls in an appropriate
    manner- Routing of calls.
    - Managing incoming and outgoing mail, faxes, emails and
    - Managing visitors and take care of guests.
    - Preparing and follow up correspondences.
    - Creating various periodic reports based on manager's request
    - Scheduling and coordinate meetings and appointments.
    - Performing file maintenance, photocopying.
    - Archiving documents, folders and books and arranging them
    according to categories.
    - Operating office equipments such as fax machine, telephone
    system, copier machine and PC.
    - Managing inventory for the office supplies.
    - Ordering and maintain stationery and equipment supplies.
    - Data Entry /Data Encoding.
    - Managing cash box.

    Executive Secretary

    His Highness Prince Jamal Alnoaimi General Trading L.L.C. Dubai - United Arab Emirates
    January 2007
    To December 2007
    United Arab Emirates - Dubai
    - Providing administrative and secretarial support to the
    General Manager.
    - Managing appointment calendars, scheduling meetings and
    conferences, coordinating meeting arrangements, and
    arranging travel schedules and reservations.
    - Providing general office functions: answer telephones, screen
    calls, sort and route mail, operate copier and fax machines.
    - Experience in preparation of briefing slides, creating and
    maintaining spreadsheets and updating confidential
    personnel information.
    - Updating and maintaining Marketing and Sales Database
    - Editing written material for correct spelling and grammar
    both in Arabic and English.
    - Preparing and processing travel expenses, petty cash,
    material and purchase requisitions, and other company
    - Answering telephones and greeting visitors, directing
    calls/visitors to proper party.
    - Releasing and obtaining information within scope of
    delegated authority.
    - Setting up and maintaining filing and record retention
    - Opening, reviewing, sorting and distributing mail


    Valdanfa 5-stars Hotel Casablanca - Morocco
    March 2003
    To February 2006
    Morocco - Casablanca
    - Handling customer calls, booking appointments, assisting
    customers with all their questions and concerns.
    - Ensuring a high level of guest relations, services and
    communication by providing prompt and courteous service,
    anticipating guest needs and establishing rapport with
    - Satisfying guest requests for information by displaying an
    extensive knowledge of the Hotel facilities.
    - Informing guests of the activities and promos available in the
    - Handling customer calls, appointment bookings, assisting
    customers with all their questions and concerns, opening and
    closing (end of day) and product selling.

    Customer Service Representative

    Spark Trading Company Casablanca - Morocco
    November 1998
    To August 2000
    Morocco - Casablanca
    - Taking full responsibility of Sales and Marketing of our
    - Finding possible clients, introducing the products and
    services and encourage them to deal with the company.
    - Creating camaraderie and good business relationship with
    the clients.
    - Maintaining sales target.
    - Responsible for writing and sending correspondences such as
    company profile, quotations and/or sales contracts.
    - Working together with Sales and Marketing team.
    - Responsible for sales report every month.
    - Reporting to the sales manager and/or managing director

    Extra years of experience not listed above:  1 Years, 6 Months   


    What's your educational background?
    Let employers know more about your education; remember, be clear and concise.

    Bachelor's degree, secretary

    at Cadi Ayyad University of Science and Technology
    Morocco - Casablanca
    July 2003
    Diploma Certificate in Secretarial and Administrative Studies
    Cadi Ayyad University of Science and Technology
    Casablanca - Morocco


    at Institute for Higher Education
    Morocco - Rabat
    November 2001
    Communication and Conversation Skills Development Course
    International Institute for Higher Education
    Rabat - Morocco


    at Languages Center Casablanca - Morocco
    Morocco - Casablanca
    May 2000
    Business English Language Course
    Advanced Level Languages Center
    Casablanca - Morocco

    Specialties & Skills

    Dec, 2007 The winner of "Employee of the year 2006" Excellent performance award Cesarian Group of Co




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