Boulila Amani

• Managed front desk operations and served as the primary point of contact for clients, handling inquiries and ensuring
customer satisfaction
• Processed and tracked customer orders from initial request through delivery, maintaining accurate records for 50+
monthly transactions
• Oversaw procurement of raw materials and supplies, coordinating inbound stock receipt and outbound order
shipments
• Administered full payroll cycle for a team of 10+ workers, including salary calculations, advances, overtime hours, and
deductions
• Managed employee leave scheduling (annual leave, sick leave, and absences), ensuring operational continuity with
zero scheduling conflicts
• Organized and maintained administrative filing systems including invoices, contracts, and supplier documentation,
reducing retrieval time by 40%

• Reviewed and processed 500+ employee complaint reports and workplace issue cases, ensuring timely resolution
• Managed monthly payroll for 2, 000+ employees in the training department, ensuring accuracy and on-time payments
• Independently analyzed and resolved 5 workplace conflict cases, improving team relations and productivity
• Managed executive correspondence, meeting coordination, and minute-taking, ensuring accurate records and confidential handling of sensitive information
• Prepared HR documentation including contracts, forms, and internal communications
• Maintained organized digital and physical filing systems in compliance with institutional standards
• Supported the onboarding and training coordination of 100+ new recruits, ensuring smooth integration into the workforce
• Managed and processed 200+ personnel transition files for employees completing training and moving into permanent roles, ensuring full documentation compliance

• Led end-to-end recruitment for blue-collar roles: posted job ads, sourced candidates, screened CVs, conducted initial interviews, and onboarded 6 new hires
• Coordinated employee transfers between company branches with full documentation
• Supported management in mediating and resolving workplace conflicts

• Processed 20+ daily financial and administrative operations with high accuracy
• Maintained accurate client documentation following strict compliance and data protection procedures
• Assisted with loan file processing, reporting, and document management