team leader
Emirates Airline
Total years of experience :21 years, 2 Months
Advise web-based owners on ways to improve their business. This
advice can cover marketing and technology solutions.
Specialize in analyzing, advising solutions for companies that are
solely electronic and Internet-based or that utilize some form of online
technology for a business.
Work with company owners and managers to assess the business and
devise a plan to grow revenue, improve production and lower costs.
Analyze client websites and business situations quickly and
accurately.
Manage a wide range of projects, including organic optimization, paid
search marketing, blog implementation, link-building, etc. with no
hand-holding.
Provide guidance and thought leadership to a growing team of
passionate search engine marketers.
Develop insightful, thorough recommendations to improve technical,
design, content, on-page and off-page optimization elements.
• E-Government and
Develops and documents system policies and procedures for an
e-Government presence on the World Wide Web (WWW) for the
MOH; develops and documents processes to initiate and receive
Internet transactions; extends developed process to all departments;
establishes periodic reviews, and analyzes tracking information and
processes for quality and effectiveness.
Managing and administrating the MOH Website & Departments
e-services through the website.
Writing RFP & RFI for webs solutions and e-services that will be
implemented in the MOH Website in addition to interviewing
companies who proposing solutions and services related to the MOH
website, e-services and e-government.
Restructuring MOH department’s eservices to be part of
e-government.
Managing a team of developers to develop a web system project:
SMS (Staff Movement System): This system’s main duty is to
handle the details and keep track of UNAMI's employees
movement between Iraq, Kuwait and Jordan, through civil and
military aviation.
Managed a team of web developers and developed a number of
projects such as:
Manual Recharging System (MRS): a system will allow contact
center agents to manually recharge prepaid cards customers to
recharge their phone credit while they're outside of the country.
Break and Vacation System (BVS): allows administrators and
employees of contact center to manage breaks and vacations
time to insure smooth and efficient coordination.
Employee Quiz System (EQS): was designed as an innovative
way to test the level of knowledge of contact center’s
employees about work related issues in an encouraging,
competitive and attractive manner. EQS aims at training the
Create a 12 hours action plan to be used by the team on how to
manage the overbooked flights and its passengers, the plan
contain an alternative options to be offered to the passengers.
Reporting:
Build a detailed report on each flight to show no of overbooked
flights and no of passengers were denied boarded in addition to
type of compensation given among other detailed to be used
and presented to the management for statistical purposes.
Team support:
Support the team who’s handling the overbooked flight’s
passengers, and make sure they will work as per our standards
and procedures, in addition it will include handling angry and
special cases.
Communication:
Communicate and coordinate with other areas like (Gates,
Transfer Disk, Hub control … etc), and outstations in additions
to Network control and customers affair, provide them with
necessary information related to overbooked and disruption
flights and passengers.
Co.
courses: (Empretec) –
(PMI training Center)