Bouthaina Mohamed

 Assist in the organization and conduction of new staff orientation.  Assist in preparation for annual recognition of Support Services Staff appreciation.  Preparation of Verification of Employment letters as required.  Assist in the arrangements that need to be made for any maintenance related issues at any of the properties leased by the School for overseas staff.  Maintain an accurate record of all properties leased by the School for overseas staff.  Provide switchboard coverage and act as School Receptionist in the absence of the regular Receptionist.  Be familiar with and keep updated on Labor Law regulations and Basic Conditions of Employment regulations.  Maintain the HR database of employee information.  Use discretion and maintain confidentiality at all times.

•Organize daily incoming correspondence, make preliminary assessment and handle/respond as appropriate
•Manage the Human Resources Manager’s diary and ensure that trace file is checked and actioned on a daily basis
•Maintain all employee files and handle telephone calls as per Rotana standard and take messages and prioritize where necessary
•Keep calendar constantly updated to facilitate appointment and meeting schedules
•Establish and maintain various filing/records/database of business contacts, trace pending items and follow up as appropriate
•Arrange for various meetings, take minutes, including board of directors meetings, as well as any management meeting as they arise
•Coordinate daily communication and briefing between the Human Resources Manager, Government Relations Officer, etc
•Organize business travel arrangements and other duties as assigned

 Listening to customer requirements and presenting appropriately to make a sale.
 Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
 Cold calling to arrange meetings with potential customers to prospect for new business.
 Acting as a contact between a company and its existing and potential markets.
 Negotiating the terms of an agreement and closing sales.
 Gathering market and customer information.
 Representing their company at trade exhibitions, events and demonstrations.
 Negotiating on price, costs, delivery and specifications with buyers and managers.
 Challenging any objections with a view to getting the customer to buy;
 Advising on forthcoming product developments and discussing special promotion.

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
• Completing procedures when guests arrive and leave.
• Choosing rooms and handing out keys.
• Preparing bills and taking payments.
• Taking and passing on messages to guests