boutrous el hajji

• Planning, organizing, formulating, directing and controlling the production activities.
• Making a plan for the production meetings, schedules of the employees, activities for the production, plans for the maintenance of the machine and keeping the budget and quality of the company’s product.

Monitoring and Managing the production process considering all devlopment issues that are required for the Manufacture.

2007 - 2011
Saudi Malco Group - Pain d'Or bakeries and pastry, restaurants and catering
Riyadh, Saudi Arabia

Production Manager (pastry, chocolate and Ice cream lines)
• Full Factory set up (design, equipment and machinery) and operations start-up of the Middle East's largest industrial production lines of pastry, chocolate and ice cream;

• Currently producing Supplying 10 pain d'Or outlets in Riyadh, full banquets and industrial catering, along with the entire institutional wholesale network for custom-made products for: o Saudi Airlines;
o Starbucks;
o Subway;
o Dunkin donuts;

• Leading and supervising a team of 2 executives chefs, 14 head Chefs and 120 kitchen and pastry members;

• Controlling the quality and production lines as per the output of: o Pastry: 100, 000 cake pieces monthly;
o Cakes: 15, 000 whole cake monthly;
o Ice Cream: 20 tons monthly;
o Donuts: 150, 000 pieces monthly;
o Chocolate: 30 tons monthly.

• Ensured full factory operations commitment to: o All manufacturing codes and manuals;
o Safety, HACCEP & ISO certifications procedures;
o QA;
o Cost and wastage control;
o Technical sheets and recipes;

• Planned daily and weekly production schedules to reach best output volume and proper overheads control;

• Continuously and effectively developed improvements to quality and creation of new items in coordination with marketing, sales and operations needs;

• Coordinated regularly with: o Human Resources for the planning, recruitment, selection, orientation, training and, performance appraisal of the full team;
o Purchasing for materials planning, supplier identification, quality approval, ordering and eventual reception of all equipment, machinery, raw materials and packaging materials;
o Sales for the production scheduling in order to assure continuous supply or required finished products to meet market demand in terms of quantities and quality.
o Maintenance to insure the uninterrupted smooth running of production lines and the proper scheduling of preventive maintenance in compliance with machine requirements and manufacturer
recommendations.
o The Outlets Operations to insure the proper supply of required products in accordance with market changing requirements and to follow up on customer complaints related to product deficiencies.
The Quality Assurance to maintain the highest operational standards for optimum hygiene, safety and customer satisfaction;

-Executive Pastry Chef, Faqra Catering, Beirut Lebanon (2003 - 2007)

• Heading the production of all Pastry items, including the management of a team of 25 chefs.

• Catered to a variety of different occasions such as weddings, gala dinners, banquets, etc.