Customer Service Representative
Admiral Solutions EUI Limited
مجموع سنوات الخبرة :2 years, 9 أشهر
+ Addressed customer service enquires quickly and accurately. + Maximised customer satisfaction by resolving service issues promptly. Assisted customers with product-related questions, feedback and complaints. + Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Increased positive customer service reviews by offering friendly, helpful and informative customer service. Optimised customer service by resolving issues quickly and courteously.
To take inbound calls
To handle AHT, wrap and hold
To give OCR
Cleared IJP for process trainer
To give training to new batch
To audit calls and give team members feedback
To give presentations