Operational Excellence Leader
ADI-MPS Ltd. (Erstwhile Macmillan Publishing Services)
Total years of experience :17 years, 2 Months
MPS Limited is a leading solutions provider for content creation, production, transformation and technology services to global clients.
Braj joined ADI-MPS to manage BPO and Content Creations line of business. Currently managing 100+ FTEs in India and USA representing 30% of top line. Additional responsibilities include building a India-delivery specific business strategy for all lines of services and front-ending in competitive bidding for global deals. Managing resource allocation for critical projects and reviewing all customer requests / escalations. Works closely with CEO and board for new product design and sales
Tata Communications Limited is a leading global provider of enterprise & wholesale Data products / services and wholesale long distance Voice Solutions.
Key responsibilities include:
• Led team of Lean Six Sigma Black Belts, Master Black Belts and Quality professionals across Finance & Accounting, Service Assurance, Payment Solutions and Support functions to deliver cost savings and productivity improvements, improve quality of service, process streamlining and maintain quality standards
• Automated process workflows and published KPI dashboards for review and management decisions
• Robotic Automation - Create Robotic components libraries. Implemented Bots in P2P and R2R. Project manage development cycle, leading technical and functional teams.
• Developed, implemented and managed sustainable business excellence / transformation framework
• Contributed in refining new products introduction (NPI) process as per the latest e-TOM structure
• Mentored cross functional teams in documenting as-is process maps, conducting VSM, 5S, Kaizen, TQM, standardization of business processes and should-be process implementations
• Captained Knowledge management initiatives to share and replicate best practices and lessons learnt
• Developed project plans, monitored day-to-day progress and provided regular updates to stakeholders
• Delivered customer-centric solutions and improved Net Promoters Score
Achievements:
• Implementing Finance organization Re-design and standardized process
• Set up Center of Excellence(s) & Shared Service organization
• Automated Financial Outlook and Forecasting process for GDMS business
• Improved Fund management and distribution of cash to Tata owned / managed ATMs
• Implemented risk mitigation planning action for critical processes of payment solutions business
• Program Manager to conduct Annual Customer Satisfaction (ICSAT) survey for 50+ internal teams
EIL is a Public Sector Undertaking that provides project management consultancy, engineering and related technical services for petroleum refineries and other industrial projects.
Responsibilities include:
• Planned Quality management and Risk management audit calendars, internal audits and post-audit activities
• Risk identification, response planning, monitoring and control for critical projects managed by EIL
• Organized external customer satisfaction survey and presented the findings to management for action planning
• Reviewed and incorporated changed in quality documents - manuals, procedures, guidelines, specifications
• Managed enterprise risk registers, response plan and implementation of Risk Management Committee
decisions
Genpact is a BPMS - Business Processes Management Services provider to most of Fortune 100 Organizations
Responsibilities include:
• Consolidation of financials for 18 global unit controllers for analysis and timely submission to Corporate
• Managed a team of finance managers to discharge financial planning and analysis activities for the cluster
• Performed budgeting, forecasting and variance analysis for the cluster weekly, monthly, quarterly and annually.
Responsibilities include:
• Captained and mentored six sigma projects in Reporting, Collections and Payables teams
• Defined KPIs for corporate support teams and implemented dashboards management for review and actions
• Lead SOX, ISO, IT security audits and discussions with auditors for audit findings and successful certifications
• Lead the quality team in transitioning collections process for a marquee Pharma client
Achievements:
• Conceptualized and implemented Remote Transitions in adherence to Toll Gate requirements
• Successful de-coupling of Wonderware R&D finance analytics process to India
• Successful implementation of Oracle HRMS ERP modules
• Migrated legacy employee expense reimbursement process to new self-service i-expense platform
• SME, Super user and functional consultant for Hyperion Financial Management system
• Received multiple recognition from management and client for exemplary dedication and support
Tata Steel is one of the top Steel manufacturing companies globally.
Braj joined as Graduate Engineer Trainee (GET) - 1999 batch at Tata Steel. As part of theoretical and practical training in the first year, he traveled extensively to corporate offices, mines, collieries, and all divisions / departments of steel plant and later given responsibility to work in hot strip mill.
Major responsibility: Rolling process at Hot Strip Mill of Tata Steel, fine tuning of the process to ensure 100% availability of rolling mill
Achievements:
• Successfully completed benchmarking project on “Width Deviation of rolled strips” with Hoogovens products
• Optimized the losses due to mill breakdowns and saved Rs. 18.4 Mn
• Developed Mill Monitoring System - Process metric based proactive interventions to ensure zero downtime
• Identified as the TOP 3 talent in the GET’99 batch
• Formed and organized IIT Alumni in Jamshedpur across all Factories and Tata Group