Customer Service/Receptionist
Lockheed Martin
Total years of experience :2 years, 1 Months
-Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
-Listen attentively to caller needs to ensure a positive customer experience.
-Access electronic and paper cataloging systems to look up product information and availability.
-Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
-Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.