Information Technology Specialist
Absolute Solution
Total years of experience :5 years, 3 Months
Absolute Solution offers many services ranging from IT to Security and Network solutions, it covers all Lebanon:
Administered different cloud service ranging from G suite, Office 365 to SharePoint, plus performed Migrations operations from Local servers to Cloud servers.
Head of Call Center support and Service Center. Vast knowledge in Microsoft products ( Outlook experienced).
Managed Windows Server(2008 and 2012) and Microsoft Exchange(Hyper-V).
Modifying, installing and supporting all computer systems (NAS, Servers, NVR..).
Identified customer needs and tailored processes to meet needs, thus improving customer retention.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
IDM is the leading internet company in Lebanon. It covers all Lebanon and its headquarter is located in Beirut.
Monitored and maintained computer system and networks.
Provided on call support to customers while implementing a series of steps to diagnose and resolve issues.
Analysis of call logs in order to discover any underlying issues or trends.
Managed and organized up to 14 co-workers’ tasks and schedule. On a weekly basis, preparing tasks that needs to be done accordingly.
Created different official sheet formats to follow. Syrian emigrants were getting aids from the NGO and UNICEF. In order to ensure an organized list of events, special sheets format had to be made.
Helped in planning charitable assistance for more than 500 emigrant families in North-Lebanon.
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Built network connections, between computers and PlayStations through a switch.
Organized a business plan that kept the Network’s income high. Adding bundles, offers and getting the latest gaming updates and software.
Configured several modems, routers and switches as well as formatted computers.