Brian Miranda

o Installation and maintenance of hosted VoIP-based equipment such as those from Cisco and Aastra as well as different types of analog and digital telephone equipment, such as those from Ericsson, Aastra, Mitel, and Panasonic.
o Troubleshoot hardware and system issues using testing gear and other tools to ensure equipment is running correctly
o Installation and maintenance services on the Public Branch Exchange (PBX) distribution network from the Main Distribution Frame (MDF) to the demarcation point
o Establishing networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment
o Perform any modifications, transfers, and adds requested by the user
o Complete documentation such as updating and closing service tickets
o Interacting with users directly to resolve issues and advise on special requirements, upgrades, and needed maintenance