Airport ground handling officer / Airport Supervisor
United Aviation Services
مجموع سنوات الخبرة :18 years, 7 أشهر
2008 - 2012 Airport ground handling officer / Airport Supervisor
United Aviation Services, DAFZA
➢ Support Operations tasks in arranging all handling requirements.
➢ Interact with Ground, Flight, Fuel Ops, FPD and Commercial Department to gather all facts concerning the flight assigned.
➢ Assume, Identify and resolve potential and existing problems in advance
➢ Represent the Company and its philosophy in front of all external parties
➢ Establishing good relationship with Authorities, Third Party providers, Immigration and Customs
➢ Mobilize internal and external resources i.e., Ground Handling Agents, Customs and Immigration and CA to facilitate operational requirements to minimize possible negative implications on client requirements
➢ Supervise movements of the Ramp Support team and clerks within our aircraft to accomplish all services safely and timely
➢ Endowed to supervise VIP/VVIP flights, Charter flights, Cargo flights and all other variety of private, business, and commercial flights within UAE.
➢ Being the company’s priority and preferred supervisor to handle high risk operations and complaining clients.
➢ Perform flight supervisions on out-stations such as Doha and Kuwait
➢ Multi-task. Can coordinate simultaneous mental, manual and visual activities
2006 - 2008 Airport Guest Service Executive
Dubai Holdings, Jumeirah Group of Hotels
➢ Being the point of contact between the guests and the hotel.
➢ As an ambassador in delivering excellent service by exceeding the guest expectations.
➢ Be a reliable source of information and assistance to guests and visitors
➢ Adheres to health and Safety policies of the Airport facility and as per the Jumeirah standards.
➢ Possesses knowledge and information of Dubai International Airport Terminal 1, 2 & 3, VIP Lounges, Al Majlis, Executive Flight Center, Jet Aviation, Execujet FBO and any other facilities that cater to travelers.
➢ Facilitates professional guest assistance inside the Airport through Immigration, Visa process, baggage, check-in counters, transportations, Hotel bookings and reservations.
➢ Handling cash floats for the department.
➢ Equipped to respond and resolve any situations that can arise to any passenger.
2002 - 2006 Concierge
The Metropolitan Hotel Dubai
➢ The front liner, greet and welcome all guests.
➢ Maintain lobby operations
➢ Perform an exquisite personal service to the Hotel guests in all aspects.
➢ Provide information that may relate to their purpose of coming to the country.
➢ Provide private shopping appointments for high-end clients
➢ Assist all guests’ requirements
➢ Be a reliable source of information and assistance to guests and visitors
➢ Supply all kinds of conventional tourist and business information and services.
➢ Recommend leisure and business commodities.
➢ Orient the guests to avoid local tourist traps.
➢ Utilize the hotel transportations, directing the drivers, porters and door men on their day to day tasks.
➢ Employee of the Month for good track records and numerous guests complements
1998 - 2002 Field Operations Supervisor
H. Santos Trucking, Philippines
➢ Manage, operate, and maintain the company’s facilities within budget guidelines.
➢ Plan all operations to optimize facility efficiency, operations work force, materials, supplies, equipment and tools, including tracking productivity for labor and material costs.
➢ Maintain personnel records and other mandated information which is required (e.g. route information, budget, vehicle inspection records, fuel use, time reports, personnel records, etc.) for the purpose of meeting regulatory requirements.
➢ Performs personnel administrative functions (e.g. hiring, training, supervising, evaluating, etc.) for the purpose of maintaining adequate staffing and enhancing productivity of personnel.
➢ Ensure that the quality of work meets or exceeds established company guidelines.
➢ Make job assignments and provide guidance and supervision to all employees assigned to the project.
➢ Responsible for the teamwork and active cooperation among the operators and laborers.
➢ Establish, maintain, and enforce a preventive maintenance program for all machinery and equipments, including keeping machinery, equipment, and work areas clean, safe, and well maintained.
1994 - 1998 Technical Sales Advisor / Sales Executive Coordinator
Medics International Company, Philippines
➢ Developing Standard Policies, Practices and Procedures for medical equipment maintenance and training and mentoring staff in these areas.
➢ Work with marketing and training departments to build and implement new strategies.
➢ Provide Support in technical evaluation of supply offers received during tendering of the supply contract.
➢ Lead new product installation process.
➢ Collect relevant information on existing local capacity and to identify training need for medical professionals to operate with the identified medical equipment.
➢ Prospect for new business and handle any upgrades with existing customer base.
➢ Prepare technical specifications of all equipments in stock
➢ Control and facilitate the delivery of the supplies.
1995 - 1997 General Radio Communication and Audio Technician Asian College of Science and Technology, Philippines
1992 - 1994 Electrical Engineering Technological Institute of the Philippines
1988 - 1992 Higher Secondary Education