Front end incharge
Saveco
Total years of experience :17 years, 2 Months
• Oversee all front end activities of store, manage all customer requests and complaints and ensure timely resolution of same and organize all store tours and holiday promotions efficiently.
• Schedule coverage of cashier shifts.
• Evaluate employee performance and recommend for dismissal or promotion.
• Develop and maintain cashier training system. Maintain and update cashier training manual.
• Administer all store activities and ensure optimal level of customer satisfaction.
• Learn to troubleshoot POS system and work with POS coordinator to ensure prompt correction of pricing and scanning problems.
• Ensure accuracy and security of all cash received through front end, by upholding money-handling procedures, checking cashier deposit paperwork and giving feedback to cashiers on over/shorts.
• Ensure adequate register supplies are available.
• Ensure cashiers are aware of price changes, specials, and all changes in store policies and procedures affecting cashiering.
• Coordinate tasks and projects for cashiers when there are no customers to check out.
• Provide the highest standards of customer service by demonstrating excellent knowledge of products and services.
• Ensure the highest standards of merchandising and housekeeping are maintained in store at all times.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Ensure that all the sections are neat and clean and all the items correctly check and priced.
• Ensure updated product knowledge and usage of the knowledge in customer service.
Main Safe/Vault Clerk
Preparing Loan for Cashier.
Maintaining / Control safe money to be balance.
Encoding refunds voucher.
In-charge of counting cashier remittance.
Cashier
Receiving payment and giving right change to the customer.
Giving the feeling of security to the customer by avoiding mistakes while scanning or typing manually the item, efficiency and performance while dealing with the transaction.
Customer Service Staff
In-charge of receiving returned item and giving refunds according to company policy.
Assisting customer.
In-charge for paging at the store.