Brijesh K Kurian

1. Promote and sell integrated hotel technology solutions—including POS, IPTV, task management, digital signage, PMS, telecom, high speed internet—to enhance operational efficiency and guest satisfaction in UAE hotels.

2. Partner with hotel decision makers (IT, F&B, operations, front office) to evaluate needs, design bespoke workflows, and demonstrate the added value of our hospitality ecosystem.

3. Lead end to end deployment from scoping and quoting to installation, integration, user training, and post go live support, ensuring smooth adoption of POS, IPTV, and task management systems .

4. Forge strategic vendor collaborations with tech partners like Shiji, Hoteza to deliver cohesive technology stacks that include selfcheck-in apps, guest service apps, and upsell automation.

5. Drive revenue growth and client success by upselling modules (automation solutions, IPTV, upsell tools), securing renewals, and tracking KPIs tied to efficiency improvements and guest experience outcomes.

Develop the requirements and outline the website for B2C services.
Responsible for Pest Control and Facade cleaning services

Guest/Customer Satisfaction
• To be readily available at all times to deal with problems or complaints.
• Anticipate and address guest issues and establish proactive processes to promote
guest satisfaction.
• Maintain Guest history with the department and ensure the same is updated.
Inter departmental Communication
• Liaise with Engineering to ensure safety hazards in front and back of house areas of
the outlets are addressed.
• Foster strong communication between Front Office and Housekeeping, Engineering,
Finance and Reservations Sales.
• Interact in a positive way with other departments to ensure smooth and fruitful co-
ordination.
• Responsible for giving direction to the entire Front Office, Bell Services, Concierge,
and Guest Services departments.
• Manages performance issues that arise within the respective operating departments.
• Implementing and ensuring adherence to new process and procedures set with the
operating department.
Training & Development
• Supervises Reception personnel to ensure optimum occupancy and average room rate
for purpose of maximizing revenue.
• Monitors Front Office personnel to ensure guests receive warm attention and personal
recognition.
• Ensure proper training and procedures are in place to ensure provision of quality
services.
• Ensure effectiveness of training, performance evaluations and counseling of staff for
the department.
Employee Satisfaction & Motivation
• Exceptional people management skills and experience to drive forward the Front
Office strategy through team building, motivation and coaching.
• To support and participate in all hotel programs, policies and procedures with special
• emphasis on the orientation of new employees.
• Assigns duties and shifts to staff and observes performances to ensure adherence to
hotel policies and established operating procedures.
Skills & Challenge
• Implementing stringent systems / measures to establish and maintain high security
standards in compliance with prescribed statutory norms.
• Attend to crisis or emergency situations and perform service recovery.
• Excellent organizational and time management skills, with the ability to set priorities
for self and others.
• The ability to display a high degree of professionalism and integrity as befitting a
member of management

Front Office Operations

Marketing, Branding, Event Management, Payment Collections, Client Relations