System's Administrator
KANA Group
Total years of experience :2 years, 9 Months
Achievements/Tasks Kuwait
Setting up new users and giving them access to the intranet. Managing and maintaining servers. Operating the firewall for the organization. Monitoring the internet connection for security risks system back-up, recovery and file maintenance. Schedules, installs, and tests system software upgrades. Systems Administrator, configuring software and resolves technical problems. DNS servers Cloud Computing Troubleshooting OFFICE365(Excel, Word, outlook) Active directory Setting up new systems for users Azure configurations Google OSRI(windows 10, 1 1) Communicating with third party vendors for purchasing devices, licenses Creation, modification, and deletion of user accounts in different systems Granting access to employers according to their needs Maintaining certain excel sheets ofthe organization Creating Discount Packages And Publishing Using Zenoti Software Configuring & Updating requested information . Saapad Updating the café menu's.
Achievements/Tasks
ØResolving Issue's for users in login issues Application Issues ØSoftware issues Hardware Issues Printer Issues ØPrint Spooler issues Network Issues ØIP Phone issues
Contact:EEMC
Achievements/Tasks
Helping Agents to resolve their issue by chat (LogMeIn Rescue). Helping Agents with their AI (Artificial Intelligence) Software troubleshooting and resolving. Creating tickets for the issues in S- NOW and escalating to the concern teams.
Contact::WaseemAhmed(TeamLead)
Achievements/Tasks
Handling US clients and troubleshooting of Active Directory Issue's like password resets. ØRole of a Windows Support Engineer. ØOfice 365 Issue's. ØTax Application Issue's. Microsoft Azure Issue's. ØActive Directory Issue's.
Contact:Harish(ServiceDeskManager)
Achievements/Tasks
Internship for CCNA, CCNP, MCSA, MCSE & Hands On experience
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