Platform Administrator
Aegon
Total years of experience :7 years, 0 Months
Trainedandsupportedoverseasteamof12tocontinuallymeetserviceuserneeds.
• Assistedcustomerswithvaryingquestionsusingproductknowledgeandservice expertise.
• Adheredstrictlytopoliciesandproceduresforcontinuedcompanycompliance.
• Maintainedexcellentworkingrelationswithnumerousexternalclients, providingtimely responses and resolutions.
• Promotedcontinuousimprovementbyproblem-solvingandsharingsuggestionsto improve team operations.
• Processedmoneypaidtowardsclients'pensionfunds, providingoptimumcustomer satisfaction.
• Revisedprocedurestoadheretocompanystandards.
• Investigatedreportedissues, liaisingwithstaffatmultiplelevelstoobtainrelevant information.
• Processingrequestsfromfinancialadvisorsandpolicyholderstoprovidekey information regarding client pension plans.
• Generatingconfidentialdocumentstohigh-profileclients.
• Appliedcriticalthinkingtoproblem-solveandevaluatesituations.
• Supportedteambydemonstratingrespectandwillingnesstohelp.
• Handledhigh-volumeemailenquiriestoreducebacklogs.
• Carriedoutday-to-daydutiesaccuratelyandefficiently.
• Carriedoutinitialduediligencechecks.
• Metdaily, weeklyandmonthlyKPItargets, maintaininghighqualitystandards.