Sales Supervisor
CMA CGM
مجموع سنوات الخبرة :12 years, 9 أشهر
Admin Duties :
Responsible of the Staff Guest House in Khartoum & Port Sudan, cleaning and keep up as well as follow up on the payments and ensure that all payments related to accommodation in the guesthouse are properly attained.
Responsible of Contracted Service tracking, expiry dates and due dates of termination notifications
Responsible of supervision of usage and replenishment of the First Aid Kits in the Office Premise
Initiate& finalize purchase requests and monitor use of the office supplies stock; beverage and
hospitality supplies stock etc.
Responsible of stock management of office supplies and other supplies in the stores.
Responsible to process payments to the contracted service providers and payments for all Admin
initiated works except payments related to visas. Manage hotel booking contracts in Khartoum (National and international staff) -managing hotel and accommodation contracts for both national and international. (monthly reports)
Responsible to keep, in a user-friendly manner, the Admin filing system and Archive files and
documents (record retention).
Responsible of arrangements of events, workshops, meetings and training conducts by SCS in the Office as well as preparing for the one conduct outside the office. Manage leases (office, accommodation, storage, etc)
Maintain and repair facilities
Arrange utilities
Plan and schedule external visits
Manage visitors’ travel and accommodation
Business Development Duties (Import-export):
Coordinate requisitioning and ensure timely delivery of shipments to destinations.
Manage logistics
vendors' contracting activities including performance monitoring and measurement.
Follow and monitor service providers and push for improvements and solutions;e.g all inter modal
inquires from customers using multiple modes of transportation(e.g.truck)
Identify, resolve and/or provide recommendations on specialized queries/requests for support,
sing initiative and following standard processes, to ensure timely and accurate resolution of
inquiries with excellent client service mind-set. Continuously liaise with transporters on all
operations going on in the Port to customer's ware house
Daily follow up with the transporters on the issues and difficulties facing them and reflect it to the HQ
Following up with customers and ensure receipt of complete set of required shipping documents
Assist in doing monthly report regarding the contracted clearing agents as well as market prices
survey
Follow & monitor the market rates, identify account needs, opportunities and key buying factors for existing customers and formalize. Establish strong relationships with customers & stakeholders, Monthly report on transportation market assessment. Assist in preparing financial aspects relating to procurement and logistical needs. Responsible for planning procurement actions and analysis of procurement requests. Schedule purchases and arrivals from HO.
Interaction with Customers:
- Interact directly with customers or coordinate proper and seemly interaction with customers.
- When a team is needed to handle all customer interactions, also put systems in place that ensure prompt and courteous responses to customer queries and complaints.
- Ultimately responsible for phone, fax, email, snail mail and in-person interactions with customers.
- Designing and Implementing Customer Relationship Protocols:
- Designs regulations and protocols intended to ensure high-quality customer service.
-When customers interact with a representative of a company, they expect that representative to communicate and behave in the same manner as another representative of the company.
- provides the guidelines and training necessary to provide consistent, positive interactions between the company and its customers.
- Dealing with Difficult Customer Issues:
When a customer has an issue that is outside the scope of the company's guidelines and protocols, must resolve the issue. Whether the issue involves a refund or a late payment that cannot be collected, and steps in to resolve the difficult issue. Once the problem is resolved, will review the issue and incorporate it into modifications to the company guidelines and protocols.
Main Duties:
- Processing the paper work generated by sales and scheduling appointments to make site visits to existing customer
- Making contracts obtained by sales executives and maintain an accurate database of customer information such as billing details, product preferences and correspondence addresses
- Make record of any site visits made, ensures goods are delivered on schedule to customers and maintains updated records of sales figures on a weekly basis.
- Answering telephone calls and deal with the customer directly and either get the information the customer wants or pass the customer along to someone who can assist them
Customer Services Role :
- Making invoices, setting up payment accounts via bank transfer or credit card and investigating overdue payments
- Preparing estimates for a product if requested by a customer and closely monitors the progress of ongoing orders
Time Management and Marketing:
- Preparing estimates for a product if requested by a customer and closely monitors the progress of ongoing orders
COMPUTER SKILLS Microsoft Office Programs. Internet. C++ Language. MAT lab language. TELECOMMUNICTION SKILLS Satellite Communication. Network Communication. Mobile Communication AWARDS Awarded good research in code lock with dial up system , from Sudan University Of science & Technology. Awarded excellent grade in English language for communication, from Cambridge (CITC) Sudan. Awarded excellent grade in English
