Senior Travel Agent
Holiday Factory
مجموع سنوات الخبرة :14 years, 6 أشهر
• My Job responsibilities over here are :-
1. Controlling all bookings made by Customers online.
2. Coordinating with call center for Availability, Issues and Quality Factors of Bookings.
3. Communicating with hotel for various services.
4. Managing Products by checking all possibilities about Flights and Hotels for Every Destinations.
5. Clearing all problems and fixing maximum issues of Colleagues to rectify future problems related to bookings.
6. Here I am working on IGO system which is self-made system for controlling bookings.
7. Here also I am using my Amadeus CRS skills.
My job responsibilities over there are :-
•Deciding how many holidays to sell each season and the resorts/countries to use.
•Liaising with coach operators, airlines, hoteliers and resort reps.
•Agreeing service levels, contracts and costs.
•Confirming customer names with airlines/hotels.
•Collecting, evaluating and responding (as appropriate) to customer feedback.
•Using market research information to guide decisions.
•Producing brochures and internet-based information.
•Providing pricing information.
•Marketing holidays to clients via travel agents, websites, brochures and television advertising.
•Handling bookings, invoicing and issuing of tickets.
•Predicting profits or number of bookings.
•Recently Working as an Operation - Travel Agent at Holiday Factory LLC Dubai, from August 2017. My Job responsibilities over here are :-
•Controlling all bookings made by Customers online.
•Coordinating with call center for Availability, Issues and Quality Factors of Bookings.
•Communicating with hotel for various services.
•Managing Products by checking all possibilities about Flights and Hotels for Every Destinations.
•Clearing all problems and fixing maximum issues of Colleagues to rectify future problems related to bookings.
•Here I am working on IGO system which is self-made system for controlling bookings.
•Here also I am using my Amadeus CRS skills.
My Job role over there was:-
•All the branches fares had been rechecked by myself.
•As a specialized fare builder all international ticketed codes and queries are replied through me.
•All Ticketing executive from different branches linked with me for terrible routings.
•Special fare tickets with baggage like student fares used to be finalized by me.
•I am directly coordinating with special corporates of different branches for finalizing their trips.
•Here I am using Amadeus CRS system
Work profile and functioning was augmented than the above in terms of BSP documentation and reporting. Was instrumental in completion of formalities for IATA and TAAI application for the agency. Here I was using GDS system of Amadeus, Galileo and Sitar.
•Worked as a
Fare Calculations, Geography and Itinerary Planning •Qualified certificate Amadeus India. Entire gamut of commands and operations for AMADEUS CRS used in the Travel Industry Worldwide •Qualified certificate Galileo. Entire gamut of commands and operations for Galileo CRS used in the Travel Industry Worldwide
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