Ameliorate Digital Consultancy Pvt. Ltd.
Ameliorate Digital Consultancy Pvt. Ltd.
مجموع سنوات الخبرة :9 years, 9 أشهر
• Account management - Manage end-to-end client relationships including customer service, negotiation, and invoicing, of leads from inbound & outbound channels across all regions including NAM, APAC, Europe & others.
• Consistently engaging in sales efforts to acquire new clients by presenting and promoting SaaS-based market research platforms, ultimately securing subscriptions.
• Building and maintaining strong client relationships, ensuring customer satisfaction and repeat business from existing customers.
• Relation building with channel partners and vendors to enhance sales support and execution.
• Facilitating collaboration between cross-functional teams (product team, research team, marketing team, finance team) to create strong business proposal which aligns clients’ requirements.
• Maintaining sales records and documentation of proposal templates to update and improve content based on feedback from the clients.
• Communicating with internal stake holders and management to brainstorm ideas to increase efficiency.
Responsibilities:
Handling end-to-end inbound leads from companies interested in market research reports and consulting services across multiple industry domains for the North American region. Qualifying inbound leads, calling them, and implementing effective sales techniques to drive and achieve revenue targets. Generate new opportunities within existing accounts.
Communicating with customers via phone, email, and chat.
Providing knowledgeable answers to questions about product, pricing, and availability. Identifying, and escalating priority issues, and reporting to concerned departments.
Building sustainable relationships and engaging customers by going the extra mile.
Maintaining records of the conversations with the customer and analyzing the data.
Providing process training to new joiners and successfully accessing the skills to take live calls.
Proficient in understanding computer applications