Network and Systems Engineer
Burhantec
Total years of experience :15 years, 7 Months
•Technical Support
•Systems Installation,
Configuration & Upgrading
•Enterprise Endpoint Security Solutions (Kaspersky, ESET, Sophos, Symantec EPM, Bitdefender, Trend Micro)
•Backup Administration (Veritas Backup Exec, Veritas DLO)
•Unified endpoint management solutions Administration (Manage Engine Desktop Central)
•Active Directory management and monitoring (Manage Engine AD Products)
•Helpdesk Administration (Manage Engine ServiceDesk Plus)
•Training & Mentoring
• Providing efficient Technical Guidance for Support to End Users.
• Installation, Management and Troubleshooting Servers and Client Operating Systems
• Installation of different IT products and providing Troubleshooting for the same.
• Installation and troubleshooting of the ERP Software.
• Data Analysis for evaluating Business Scope.
• Maintaining records of the POS systems at Restaurant Chain Outlets (15+ Stores) and their network Troubleshooting.
Zohoor Al Reef and ZerOne Accessories (Retail Divisions)
• Providing efficient Technical Support to End Users.
• Installation, management and Troubleshooting Servers and Client Operating Systems
• Configuring MS Outlook POP3, IMAP Clients and giving assistance for all mail related problems.
• Installation of different IT products and providing Troubleshooting for the same.
• Installation and troubleshooting of the ERP Software Retail Pro 8 and 9
• Data Analysis for evaluating Business Scope.
• Maintaining the Biometric Device and the users Schedule and Monthly attendance Report.
• Maintaining the POS systems at Retail chain Outlets (13 Stores) and their network Troubleshooting
• Maintaining Server and System at Dalqan Food Company and Al Ashraf Supermarket (Sister Companies).
• Maintaining and scheduling the backups of the ERP Software’s.
• Creating Customized Crystal Reports.
• Providing efficient Technical Support to Clients at Remote sites and offices.
• Installation, management and Troubleshooting Servers and Client Operating Systems
• Configuring MS Outlook POP3, IMAP Clients and giving assistance for all mail related problems.
• Installation of different IT products and providing services for the same.
• Providing support to the users of the company and solving their day to day Technical problems.
• Installation and maintaining different Microsoft Products.
• Administration of User Accounts, Groups, Network Resources and Files permission and securities.
• Providing Support for the Microsoft Office Products.
• Providing Technical Support to the users of the company and solving their Technical issues.
• Preparing the Projector and screen for the conference room.
• Maintaining and preparing the training rooms with laptops and desktop computers.
• Providing Support for the Microsoft Office Products.
Desktop Support for the Users of the Floor.
•Administration of User Accounts, Groups and Network Resources.