بشرى Abu Hilewah

Customer experience associate في Extensya

• الأردن
• نوفمبر 2021 إلى نوفمبر 2023

Assisted customers in fulfilling their stocks needs through the B2B ecommerce platform. Manage the customer from the point of sale to product adoption. Executed outbound and inbounds calls, chats, emails, and forms to supportthe sellers and the buyers regular stock needs. Developed customer relationships between the buyers and the sellers through this platform to grow their business. Understand customer needs and aiming to align the productimplementation accordingly. Handling and solving problems professionally and taking customers feedback in consideration while easily maintaining the quality score. OMT (order management team) Collaborated within the Order Management Team (OMT), overseeing a spectrum of tasks and responsibilities related to efficient order processing and fulfillment. Managed end-to-end order processing, ensuring accurate and timely fulfillment while maintaining a high level of customer satisfaction. Oversaw inventory levels, optimizing stock levels to meet customer demand and reduce excess inventory. Facilitated seamless communication and collaboration between allthe departments, ensuring a cohesive and efficient workflow. Implemented rigorous quality assurance measures to guarantee order accuracy, minimizing errors and enhancing overallservice quality.