Technical Advisor
Apple
Total des années d'expérience :8 years, 10 Mois
Troubleshooted technical and service related issues with customers in the US and Canada
• Trained in Apple Pay, Account Security, iCloud Storage, Repair disputes, Mac and iOS troubleshooting, and Agreement inquires
• Solved customer issues in less than 15 min per call and escalated to supervisor less then 5 percent of all call in take
• Communicated with different apple departments and external service companies to solve customer issues
•Updated calendar and constructed weekly activities for committees and discussed further events with committee. Interviewed a monthly member of the organization for monthly recognition and recruited SWE organization. Recruited incoming freshman and provided presentations to monthly SWE meetings
Represented MedSchoolCoach brand and services to campus and community specifically pre med students
• Communicate with staff, executive officers in organizations about offers and services that are available to students
• Utilize latest marketing automation and CRM platforms including SEO strategy and Google Adwords
Worked alongside Senior Vice President of Strategic Deal Capture and assisted with research on competitive industry products and
product lines and created Newsletter issues every month for this business unit
• Researched competitive industries for many business units and gathered information on major clients utilized in unit divisions
• Conducted a Monthly Town Hall meeting and participated in Senior Leadership Team meetings
Troubleshoot issues with Windows, Mac OS X, printing and audio/visual equipment
• Follow standardized support process: procedures for how to handle sensitive data, wipe hard drives when upon returns
• Provide lecture capture services to instructors and excellent customer service by following up with 10 tickets a week
Developed and maintained a new website with new graphics and information with a team
• Collaborated with a team to develop a user friendly and modern new website with up to date information for users
• Assisted in workshops and those interested in 3D printing and assisted other groups when needed
University of Illinois at Urbana Champaign is a world class insituation. With top programs in business and technology, UIUC is the known well in the US and across the globe. For more information check out: http://illinois.edu/
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