أحمد عثمان

• Strategic Planning:
 Develop and implement supply chain strategies aligned with company goals and objectives.
 Improve supply chain efficiency and reduce costs.
 Develop contingency plans to handle any disruptions
• Supplier Management:
 Identified and evaluated suppliers, negotiated contracts, and managed key relationship
 Ensured timely delivery of quality materials, optimized costs, and maintained strong supplier performance.
• Inventory Management:
 Monitored inventory levels, balanced customer demand with production requirements.
 Implement inventory control policies and procedures to prevent surplus or shortages.
• Logistics and Distribution:
 Manage transportation, warehousing, and distribution activities for timely and cost-effective product delivery.
 Optimize logistics networks, select carriers, and monitor shipment performance.
 Ensure products are delivered on time, every time, focusing on lead time reduction, inventory optimization, and effective logistics management.
• Risk Management:
 Identified potential risks, developed contingency plans, and ensured compliance with regulations.
 Addressed supply chain disruptions and crises efficiently.
• Performance Measurement:
 Establishing key performance indicators (KPIs) to evaluate the overall supply chain performance.
 Analyze data, generate reports and identify areas for operational improvement and customer satisfaction.
• Cross-functional Collaboration:
 Collaborate with sales, marketing, finance, and production departments to align supply chain activities with overall business strategies.
• Technology Adoption:
 Leveraged digital tools to enhance supply chain visibility and automated processes.
 Implemented supply chain management software and explored emerging technologies
• Compliance with Standards and Regulations:
 Ensure compliance with all laws and regulations related to the supply chain.
 Follow environmental, social, and ethical standards in dealing with suppliers.

Responsibilities:
• Logistics
 Dealing with day to day supplier issues.
 Monitor supplier performance to assess ability to meet quality and delivery requirements
 Meet with suppliers to discuss performance metrics, to provide performance feedback
 Create shipment and shipping instruction
 Selected suitable freight forwarder based on price, ETA and shipping mode
 Coordination with agent on pick up & dispatch of shipment .Verifying shipper documents prior to shipment pick up Pick up schedule and booking details obtained
 Coordinate all needed documents including certificates of origin, Euro 1 etc
 Handling all shipping requirements and freights movements including shipping agents and freight forwards nominations using the most cost-effective or efficient means of transporting and negotiations of freight rates
 Negotiate transportation rates or services with all shipping, freight forwarder & inland trucking including all Couriers dealing with the company.
 Deliver continual review of current operating practices and create solutions to improve performance
 maintain good business relations with relevant parties such as forwarders, shipping agents, customs and relevant government agencies.
 Audit all related invoices from suppliers, freight forwarders & clearance companies.
 Payment follow up in coordination with Financial
 Monitor product import to ensure compliance with regulatory or legal requirements.
 Responsible for negotiating the best coverage with the insurance company regarding our cargo.
• Customs Clearance
 Comply with company procedures and timelines for all clearance and collection activities as per process specified as well as time lines for all delivery and clearance.
 Monitor and supervise the customs / documentation operations
 All attestations, legalization, document collections, drafting letters, applying for permissions to various bodies and other certifications to be carried out to enable timely clearances.
 Prior to arrival of shipment all documentation to be ready and set to effect smooth customs clearance
 Pass the documents to broker for delivery order collection
 follow up with broker for clearance process
 ensure that customs clearance procedures are complied with and legal requirements are met
 Liaise with customs authorities to ensure that all problems are resolved appropriately to achieve smooth clearance operations.
 Maintain registers and reports for Clearance process


• Transportation

 Develop and maintain the transport budget to ensure that services are provided to the required standard and within budgeted limits.
 Plan to and maximize load capacity on all Trucks
 Set & plan the right routes for each Truck and driver to insure deliveries and ensure running within the set lead time to control the productivities of each truck / driver.
 Manage all movements and keeping associated records.
 ensure deliveries are efficient with no discrepancies to minimize company’s costs.

• Warehousing

 Direct and control the use of the warehouse to ensure the maximum use of available space and a safe, efficient and profitable
 Manage efficiently the usage and stock levels of warehouse consumables
 Direct warehouse to ensure achievement of cost, productivity, accuracy, while handling both inbound and outbound transactions
 Receives shipments and verifies quantity and quality.
 Complete safety inspections to company standards
 Monitors stocks on hand to ensure adequate stock levels.
 Maintain records of inventory and location for production control
 Conduct inventory control through cyclical stock counts to maintain the stock integrity

Ego is a luxury brand retail company. The iconic hub of unique fashion services infiltrates with the top International fashion brands for both men and women. Ego now carries more than 90 International brands which is carefully selected from the elite fashion designer “Emporio Armani, Dolce & Gabbana, Tom Ford, Philipp Plein, Yves Saint Laurent, Dsquared2, Canali, Hugo Boss, Jimmy Choo, Harmont & Blaine, La Martina, Lanvin, Stella McCartney, Givenchy & much more”
Responsibilities:
•Procurement
•Create and maintain contact with vendors to ensure timely delivery of goods
•Follow up with foreign suppliers on production, shipping, delivery, payment, customs and so on.
• Sourcing and negotiating prices, services and of contracts with suppliers and foreign forwarders
•Plan & prioritize daily follow-up actions
•Organize files both manually and electronically
•Coordinate deliveries for returned items
•Participate in evaluating the supplier performance
•Develop & update supply chain practices in accordance with new or changing policies, standards, regulations or law
•Maintain positive working relationships with government agencies
•Co-ordinate with sales and marketing about the shipments arrival dates.


•Logistics
•Monitor overall performance of logistics and procurement activities
•Ensures the timely flow of goods and services from the vendor/supplier to destination warehouse.
•Manages and updates ETA, ETD, ATA, ATD and shipment details with suppliers
•Manages shipment and transportation to reduce transit time
•Handling Inspection & Quality test procedures
•Negotiate and arrange transport of goods with shipping or freight companies
•Establish logistics hubs to consolidate shipments to reduce freight costs
•Clearance instructions as per each country’s regulations
•Verify the shipping & Clearance documents
•Follow up with customs and coordinate with the different shipping companies
•Audit freight cost and documentation
•Regular visits to air port to solve any conflicts related to release shipments.
•Participate in supply chain performance & submits analysis reports for freight logistics activities and achievements.

•Inventory
•Maintain communication with warehouse staff to ensure proper working order.
•Ensure that the warehouse has sufficient space for incoming deliveries
•Receive shipments and ensure both quality and quantity
•Coordinate with warehouse to ensure the purchased items are delivered on time
•Ensure that all items are properly numbered and tagged
•Prepare the necessary documentation required for defective and/or damaged products for product returns.

•Financial Role
•Contribute to budget preparation, monitoring and revision for all order
•Review all invoices submitted by suppliers against original orders
•Review shipping invoices and freight forwarder charges
•Schedule payments in coordination with General Managers, Operations Managers and Accounts Department
•Co-ordinate with finance department about customs due payments.
•Coordinate with accounting to issue and pay through transfers, LCs etc.
•Analyzes the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes and carriers

Retail/Wholesale.
Job Role/Department: Retail

“Nasser Sports Center” is a multinational company established in 1984 with a capital of KD 100, 000 and a sole sports shop; Nasser Sports Centre accommodates today more than 60 Stores in Kuwait, with a turnover of KD 20, 000, 000 and a presence across the region with branches in Iraq, Bahrain, Saudi Arabia and Egypt.
11 Stores in Egypt covering all governorates from Aswan to Alexandria, NSC lunched 6 October branch which is one of the biggest stores in the Middle East 7000 M2.
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Responsibilities:
Being a Store Manager for Department store “space of 7000 M²” which specialized in providing all types of Fashion wears for Men, Women & Kids. And also a provider of Sportswear, Footwear, Toys, Sports equipment, Games, Accessories, cosmetics, stationery and Home furniture “ is part of a busy, dynamic environment that changes every day. a list of duties will be varied, ranging from ensuring high levels of customer service to reviewing security issues, And leading huge and dynamic team “more than 150 Employees “ to handle the whole Store Operating Procedure as well through the following responsibility:
•Sales and Commercial Profit
•Achieve sales targets and ensures profitability of the store
•Analyzing sales figures and forecasting future sales
•Ensure that the stock is as per the customers’ requirements
•Keep costs low by budgeting the expenses
•Execute price revisions within the store
•Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)
•Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
•People Management
•Ensure that all employees are disciplined and adhere to the stores disciplinary policies.
•Develop & motivating the team to increase sales, ensure efficiency and a high level of customer service
•Ensure that Sales Supervisors are commercially aware and able to discuss Sales Performance, ATV, IPC, and Conversion Rate.
•Continuous evaluation of the subordinates.
•Customer service
•Ensure customer needs are met and complaints/queries are resolved in a timely manner
•Interact with customers & obtaining their feedback.
•Train the entire sales team to excel in customer service.
•Operations
•Ensure that all the activities during store opening and store closing are followed.
•Make sure that all the cash tills are functioning optimally
•Coordinate with IT on issue relating to logging, cashiering, etc.
•Space Allocation
•Analyze category wise space allocation with respect to Sales generated, Stock capacity & Season.
•Visual Merchandising
•Coordinate with the Visual Merchandisers to maintain the look of the store.
•Checking the presentation and appearance of the store in line with the brand’s representation criteria.
•Makes the store more convenient for the customers.
•Highlighting the attributes that lead to higher sale.
•Pilferage / shrinkage control
•Maintain a high level of store health and security for company assets, cash, stock and customer property
•Identifying areas in the store where security is needed.
•Regular stock takes to monitor the stock level.
•General Administration
•Ensure that the store is in compliance with the company policy for all employment and state laws
•Ensuring high maintenance of amenities like Elevator, Escalator, generator, ac’s, cash counters, computers, lighting, signage water, telephone lines etc.
•Ensure cleanliness and neatness standards.
•Inventory management
•Ensure accurate stock merchandise and management within the store
•Oversee and monitor the inventory management ( stock availability, order management, stock movement)
•Working closely with the merchandising and buying team, to propose the buying plan every season, in terms of budget repetition and styles
•Coordinate with warehouse supervisors for stock movement both inward & outward.

Retail/Wholesale.
Job Role/Department: Supply Chain.

“Helene Boutique” Well known name in Luxury Fashion World in Egypt and Europe. One of the biggest stores in Egypt that deal with the elite society and has got almost about 35% Market share. Working with more than 90 supplier per season from all over the world fashion (Italy, France, UK, USA, …etc) and sell many brands exclusively in Egypt “Valentino, Roberto Cavalli, Alexander McQueen, Stella MaCartney, Jenny Packham, Reem Acra and Vera Wang”

Responsibilities:
Being Supply Chain Supply Chain Executive put me in the charge of leading Great and dynamic team handling the whole Supply Chain cycle, starting from preparing buying appointments and placing the POs until the goods is ready to be sold through the following responsibility:

•Buying & Procurement
•Arranging & Attending buying appointments, looking for new suppliers
•Efficient Suppliers management and follow up for:
•Invoices, payments, shipments.
•Statements of accounts
•Delivery windows
•Negotiation of discounts/cancelations
•Strengthening and maintaining relationship
•Discrepancies / Return Damaged items
•Consolidate buying feedback reports and provide reports / Sales statics and recommendations per brand.
•Purchase order management
•Preparing seasonal budget
•Putting pricing Policy according to supplier Mark up and previous sales statics
•Getting Marketing material from the suppliers and managing staff training to ensure the knowledge of the products is updated.

• Supply chain & Logistics
•Plan and track the shipment with “ Forwarders, Couriers, and Clearance Agents” and follow up with their representatives for:
•Negotiation of rates/offers
•Determine forwarder/courier
•Giving clear shipping instruction for supplier, forwarder and clearance agents
•Timely & proper delivery of products.
•Proper invoicing, pricing &/or documentation discrepancies
•Strengthening and maintaining relationship

•Plan and track the shipment
•Monitoring and benchmarking freight charges for each brand
•Monitor product import processes to ensure compliance with regulatory or legal requirements
•Check import documentation to determine cargo contents and classify goods
•Review all the submitted invoices against original rates/ quotation
•Inventory & Merchandising
•Responsible for all tasks and handling all tasks related to stock
•Receiving goods to delivery at store level. (Arrivals, unpacking, pricing tags, security tags…)
•regular visits to warehouse to resolve any shipment discrepancies or delay
•End of year inventory set up and follow up
•Damaged items follow up
•Correct and safe storage of merchandise
•Supervise re-label garments for sales and promotions
•Responsible for OTB planning.
•Ensuring the right stock is in the right stores at the right time
•Analyze the fast and slow moving sales reports
•Financial Role
•Arrange Payment priorities
•Review all the submitted invoices by supplier & forwarder
•Prepare supplier Statements of accounts
•Issue Form 4 &/or Form 6
•Maintaining relationship with banks to smooth our business
•IT activity
•PO Data Entry
•Pricing and Bar-coding
•Network & CCTV Mapping and Monitor
•Monitor daily backups manage asset database
•installing and configuring new software and hardware
•Research for IT supplies and negotiating deals
•Marketing
•Prepare market research and competitor analysis
•Develop CRM system
•Raise customer awareness of the store
•Organize and participate in promotional activities
•Operational Role
•Maintain regular contact with branches and distribution centres
•Monitor and ensure accuracy of cash management policies and procedures in the stores
•Provide reports on regular basis to key departments
•implemented strategies to improve operations and inventory control

Retail/Wholesale
Job Role/Department: Supply Chain.

Responsibilities:
•Following up purchasing orders “PO” once it has been Placed, going throw fileing and make sure that every “PO” has its complete details (payments terms, delivery window, pickup location, …etc)
•Asking for order confirmation from each supplier, and doing comparison between it and the “PO” to ensure what we have order is what the put in the production
•Arranging for the down payments and preparing season budget so we can expect and predict our liabilities.
•Preparing our computer system (Microsoft Dynamics Great Plains “GP”) for the new “PO” by making data entry sheets, barcode data converter and items card printing.
•Coordinate movement of all shipments from suppliers to the stock.
• Support the Manager on operational projects as needed.
•Maintain supplier files by keeping them complete and up to date.
•Develop relationships with suppliers in order to resolve delivery and quality concerns.
•Assists in corporate warehouse inventory as needed.

Job Role/Department: Sales
Raya Contact Center is a world-class contact center, offering call center, non-voice, value-added and professional services, as well as inside sales channel management. Raya Contact Center has a wide reach, serving Egypt, North America, the Middle East and Africa in 10 different languages.
Responsibilities:
•Describe the product benefits and any special offers.
•Give advice about how these may benefit customers personally.
•Gather and document information about the customer.
•Enter your notes into a computer, including dates for follow up.
•Selling telephone services in United State of America
•Build relationships with clients by telephone.
•Making effective business telephone calls.
•Working towards individual and team revenue targets