Office Admin
Studio Toggle
Total des années d'expérience :11 years, 0 Mois
Duties and Responsibilities:
• Respond to telephone, email walk-in and website contact form inquiries from existing team members, management, vendors, and other constituents.
• Coordinate office activities, events and operations to secure efficiency and compliance to company policies and procedures.
• Handle minor financial transaction for the office, such as collecting payments and deposits, issuing receipt and invoices.
• Maintain project files and other files while practicing company filing system.
• Assist management and team members in organizing schedules, meetings and presentations.
• Handle bookings and travel arrangements for company’s senior when applicable.
• Create and update records and databases with personnel, financial and other data.
• Maintain stock lists and order office supplies as needed.
• Manages staff expense requests.
• Manages reception area and looks after visitors.
• Maintains accurate record for employee vacation leave request.
• Assist in maintaining fiscal responsibility for each project.
• Work and communicate in all phases as an integral member of the architectural team.
Duties and Responsibilities
Check front office accounting records for accuracy and on a daily basis summarizes and compiles information for the hotels financial records. Tracks room revenue, occupancy percentages and other front office operating statistics.
Prepares a summary of cash, check and credit card activities reflecting the hotel's financial performance for the day. Posts room charges and room taxes to the guest accounts including guest transactions not posted during the day by the front office cashier.
Verifies all accounts postings and balance made during the day by front desk cashier and agents. Monitors the current status of coupon, discount and other promotional programs.
Able to function as a front desk agent especially in terms of check in and check out procedures. Run end of day process/ Night audit process on the Property Management Software (Opera)
Provides courteous and efficient service and where possible, comply with every guest’s request.
Greets all guests in a courteous and friendly manner (always with smile).
Assist check-in guest according to the established procedure. Assigns rooms for arriving guests according to their preference and request.
Handles room keys according to the procedures.
Takes and processes room reservations at the desk or on the phone.
Works closely with Housekeeping Department, Informs housekeeping of early check-in or late check-outs.
Prepares registration and other relevant materials for FIT guests and groups before the arrivals.
Verifies room status from Housekeeping’s discrepancy report. Posts outlet charges which are not updated to the room accounts as soon as they received.
Receives and posts to the appropriate folios for all payments of room accounts. Checks-out guests.
Processes room reservation made through telephone, fax, email, through reservations.
Processes cancellations, amendments, information updates or changes and any other information’s pertaining to rooms.
Handles all incoming and outgoing calls of the hotel promptly, tactfully and courteously at all times.