QA Manager
ELICO INTERNATIONAL
مجموع سنوات الخبرة :4 years, 4 أشهر
Duties
• Develop and implement a comprehensive QA strategy aligned with organizational goals and objectives.
• Establish and maintain quality assurance policies, procedures, and standard operating protocols.
• Establish and maintain quality assurance policies, procedures, and standard operating protocols.
• Set performance expectations for the QA team and conduct regular performance assessments.
• Allocate resources efficiently to meet quality assurance objectives and timelines.
• Ensure that products, services, and processes adhere to relevant quality standards and regulations.
• Identify and assess potential risks to quality and develop strategies to mitigate them.
• Collaborate with other departments, including production, development, and customer service, to integrate quality standards across the organization.
• Analyse customer feedback and complaints to identify trends and areas for improvement.
• Maintain accurate records of QA activities, assessments, and improvements.
• Contribute to the development of the organizations overall strategic plan with a focus on quality objectives.
• Offer individualized support and guidance to trainees who may be struggling with specific concepts or skills.
• Manage training sessions efficiently, ensuring that content within the allocated time is covered.
• Communicate effectively with trainees, addressing questions, concerns, and providing clear instructions.
• Manage employee relations, address concerns, and facilitate communication between employees and management.
• Identify training needs and coordinate training programs to enhance employee skills.
• Assist in strategic workforce planning to meet current and future organizational needs.
• Executive Assistant
• Provide technical support to users within the organization.
• Coordinate and supervise extracurricular roles within the organization.
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Job Position 1: Agent (4 Months) Duties:
• Make cold calls to prospects who may not be familiar with the product or service.
• Identify and qualify potential leads through research and conversation.
• Follow up on leads generated through marketing campaigns or other sources.
• Have a deep understanding of the products or services offered to effectively communicate their features and benefits.
• Deliver a compelling sales pitch tailored to the needs and interests of the prospect.
• Manage objections and provide persuasive responses to encourage the prospect to move forward.
• Meet or exceed sales targets and quotas set by the organization.
• Work closely with the sales team to share information, strategies, and feedback for continuous improvement.
• Ensure compliance with relevant regulations and ethical standards in telesales activities.
Duties:
• Initiate outbound calls to potential customers who may have expressed interest or fit the target demographic.
• Make cold calls to prospects who may not be familiar with the product or service.
• Identify and qualify potential leads through research and conversation.
• Follow up on leads generated through marketing campaigns or other sources.
• Have a deep understanding of the products or services to effectively communicate their features and benefits.
• Deliver a compelling sales pitch tailored to the needs and interests of the prospect.
• Oversee objections and provide persuasive responses to encourage the prospect to move forward.
• Meet or exceed sales targets and quotas set by the organization.
Job Position: Office Assistant
Duties:
• Provide general administrative and clerical support to ensure efficient office operations.
• Manage and organize paperwork, documents, and files.
• Manage incoming and outgoing correspondence, including emails and phone calls.
• Coordinate appointments and meetings for team members or executives.
• Manage and update calendars to ensure accurate scheduling.
• Input, update, and maintain accurate information in databases and spreadsheets.
• Greet visitors and direct them to the appropriate person or department.
• Answer and route phone calls in a professional manner.
• Address and resolve administrative issues or concerns as they arise.
Job Position: English Tutor Duties:
• Develop and plan online course content, including lectures, assignments, assessments, and learning materials.
• Design engaging and effective instructional materials that are suitable for online delivery.
• Manage and facilitate virtual classrooms, including live video sessions, webinars, or asynchronous discussions.
• Maintain regular communication with students through announcements, emails, discussion forums, and other communication channels.
• Develop and administer online exams or quizzes as needed.
• Monitor student progress and engagement, identifying any issues or challenges that may arise.
• Adapt teaching methods and materials to meet the diverse needs of online learners.
• Manage time effectively to meet deadlines for grading, feedback, and course updates.
• Maintain accurate records of student performance, attendance, and communication.