IT Manager
Fawaz Holding
Total years of experience :16 years, 4 Months
• Advised management on IT solutions that will best help them grow and perform more efficiently
• Created and implemented IT strategies, policies and procedures
• Maintained quality service by establishing and enforcing organization standards
• Assisted with upgrading information security
• Verified application results by conducting system audits of technologies implemented
• Conducted IT audit at retail shops for a proper IT structure to reduce any negative impact risk
• Communicated job expectations and conducted appraisals while coaching team members
• Planned projects and oversaw all phases from conception to completion
• Controlled costs, timescales and standards to meet project objectives
• Completed projects by coordinating resources and timetables with various stakeholders
• Kept users updated on project progress and flagged any issue that might occur
• Ensured a smooth transition from the old system to the new one
• Designed and implemented secure solutions to meet business needs
• Implemented disaster recovery and back-up procedures to ensure business continuity
• Built financial IT budget by forecasting requirements and controlling expenditures
• Managed multiple vendors relationship from initial proposal to the final delivery
Helped the company with choosing the right CMMS based on their immediate need and potential company growth. I was present during the whole cycle from the initial purchase until the full implementation.
Acted as a transitory managing director for a short period of time.
• Establish vendor relationship and conclude various purchase agreements (product selection, quantities, payment terms…).
• Select the most suited products and build pricing schemas as per TechnoServe’s strategy, customer profiles and competitor’s offerings.
• Design and produce a product catalog for this new business unit.
• Visit TechnoServe’s existing customers to introduce the new business unit and generate sales.
• Prospect new clients to present TechnoServe’s products and services
• Track and record activities with customers and prospects
• Identify opportunities for campaigns, products and distribution channels
• Coordinate with internal colleagues to meet customer needs
• Close sales opportunities and ensure product delivery as per customer’s requirements
• Monitor inventory to ensure constant stock replenishment and shipment on time.
• Handle all financial aspects of this unit to ensure constant profitability and cash flow.
• Provide an IT strategic direction which aligns with ITG’s global strategy
• Implement IT processes to cater the needs of ITG, it’s affiliates and suppliers
• Develop yearly IT budgets for human resources and projects
• Plan and implement yearly IT projects
• Elaborate and transmit project status reports to ITG management
• Meet with company managers and GMs to review any problem area
• Review business processes and identify any requirement and area of improvement
• Research possible software and/or solutions to meet business objectives
• Provide feasibility studies for new IT projects (software and hardware)
• Accompany project managers and analysts with project implementations
• Build new business applications: BI, Collections, Asset Management, CRM, etc.
• Build new tools and applications to cater data migration and data mining needs
• Interact with affiliates on all levels to help resolve IT-related issues and provide answers in a timely manner.
• Maintain vendor relationship and negotiate vendor contracts.
• Administer company's IT infrastructure: network status, servers, internet, etc.
• Train and guide new staff in the IT department
• Oversee system backups, disaster recovery and exert support when necessary
• Maintain proper project documentations: Project planning, RFP, Analysis, configuration & setup, manuals, etc.
• Prepare and execute appropriate training events on various software
• Manage and maintain ITG’s IT assets
• Reception and analysis of technical customer support requests
• Investigation of possible solutions
• Elaboration and transmission of these solutions
• Participation in test scenarios for new software
• Planning and realization of organizational projects for the department
• Regular client communication to ensure the proper functioning of Silanis products
Mandate 1:
• Performed a detailed analysis and evaluation of their document management system
• Recommended solutions and formulated processes for the selected solution
Mandate 2:
• Performed worldwide detailed inquires to acquire engine and sales information
• Created a forecasting tool to project engine sale, lease and exchange for five years
• Performed detailed analysis of ICAM business and end user requirements
• Conceptualized and developed ERP systems (Client Server and Intranet)
• Provided managers with monthly and quarterly management reports
• Trained ICAM employee on new and existing software
• Provided software and hardware support
• Wrote various reference documents (user manual, system configuration … )
• Analyzed business requirements and customer needs through extensive on-site discussions with management and technical specialists
• Conceptualized and developed WMS, CRM and ERP software
• Implemented these developed software in the Middle East region
• Controlled project flow and made sure that targets are well defined and processed for both staff members and clients
• Organized meetings with clients to ensure the proper functioning of the software and that customers’ expectations were met
• Offered consultation services to solve or enhance customer’s workflow
• Supported management with continuous reporting on project development
• Participated in the development of a financial software by customizing the American accounting system and working on currency conversion issues
• Trained new staff members and supervised junior programmers
• Performed safe and secure data transfer between software and barcode readers
• Wrote and updated supporting technical documentation and use manuals
• Conducted on-site training and practical instruction of database applications to users
• Cooperated with technical and hardware departments for solving customer problems
• Traveled across the Middle East to ensure proper implementation of business applications