Restaurant Reservations Coordinator
One&Only Royal Mirage
Total des années d'expérience :14 years, 0 Mois
• Having knowledge of entire Reservation Procedure according to International Hotel manual system
• Oversee the process and handling of all reservations, including managing Reservation Agents.
• Provide an efficient and friendly Reservations service, and to maximize revenues to achieve budgeted and forecasted targets
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
• Review reservation booked daily
• Supervising online bookings and group reservations
• Preparing contracts for group bookings
• Ensure special handling of repeat guests and VIP guests
• Responsible for creating work schedule
• Monitoring Telephone Manner and general performance of reservations staff
• Take corrective actions if necessary to ensure standards are maintained
• To circulate regularly when required in all areas of the F & B especially
• when other areas are busy
• Provide excellent guest satisfaction and increase productivity standards by utilizing available resources
• Responsible for performing other related duties as assigned
• Proactively sell, up-sell, and cross sells all products and services within the Jumeirah portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
• Always focus on maximising sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
• Achieve given targets and maintain exceptional performance at all times.
• Handle queries through telephone, fax, and email.
• Use approved language skill as required at all times.
• Ensure compliance with the contact centre quality performance requirements.
• Coaching and training new agents
• Resolve complaints as and when necessary
• Coordinating with all the hotel departments in order to bring the best possible results
Aspen Industrial Sales Corp.
816 Reina Regente Street, Binondo, Manila
Sales Coordinator
May 2011 to June 2012
Duties and Responsibilities
• Process inquires by phone, fax, email and personal visits in relation to company business
• To maintain an efficient working environment
• Processing expense statements and reports
• Ensuring customers are pleased with quality of service
• Processing expense statements and reports
• Preparing sales reports, price quotations
• Preparing customer invoices
• Other tasks to support the business plan as and when required including working extra hours if required to ensure company business objectives are met
Robinson's Place Novaliches, Novaliches, Quezon City
Barnes and Noble Technical Support Representative
April 2010 to April 2011
Duties and Responsibilities
• The primary technical contact for customers who are using these technically advanced digital products.
• Provide responses customer inquiries to all customer using established troubleshooting procedures to identify and resolve technical difficulties.
• Further explains to the customers the provided instructions with their technical problems
• Discuss the instructions to the customers as clearly as possible.
• Politely greet and finish the transaction with the customers
• Performs miscellaneous job-related duties as assigned.
TeleTech
2005-2007 St. Paul University Quezon City Aurora Boulevard, Gilmore Avenue, Quezon City Bachelor of Science in Tourism