Supervisor Order Management
SIG
مجموع سنوات الخبرة :11 years, 11 أشهر
Managing team of 9 members.
• Involved in Order and Document processing for 60 active customers.
• Driving the team to achievement of forecasted volumes of 5 billion units annually
• Involved in Production scheduling & Shipment planning of orders to achieve monthly targets.
• Ensuring effective coordination of the team with 6 production sites for production & shipment execution.
• Review & Monitoring of departmental KPI’s to ensure results are in line with company strategy & goals.
• Liaising with contracted Freight Forwarders to achieve optimum service in line with Budgeted Freight costs.
• Analyzing & Monitoring Costs /Revenue of supporting business aspects
• Preparing monthly, quarterly, annual Volume reporting & associated risk for management.
• Understand & follow SIG stringent Revenue Recognition Policy while simultaneously try to meet volume targets.
• Formulating & Implementation of department process SOP’s.
• Interviewing & Imparting on Job Operations training to newly hired team members.
• Reporting of daily orders on hand, Constrained/Unconstrained demand, revenue recognition & associated Commercial/Operations risk in order execution.
• Reporting of monthly business results & KPI results.
• Introduced KPI Dashboard to analyze performance monthly.
• Worked with external consultants for successful roll out of Robotic Process Automation to automate Order entry, Order Confirmation & Proforma Invoice preparation.
• Involved in automation process to fulfill organizational strategy of "Digital Transformation".
• Managing a team of 4 members.
• Order processing and shipment execution of 7 countries whilst liaising with 6 production sites.
• Monitor and control the customer forecast planning data to ensure order flow is as per forecast, customer consumption & VMI.
• Monitor Forecast accuracy i.e. order v/s sales forecast and highlight any gaps to superiors.
• Monitor OTIF by reviewing Order Qty v/s Loaded Qty to ensure that there is no miss on monthly OTIF.
• Liaise with the Factory units to optimize the Rolling Production Plan by evaluating any bottle necks in production and prioritizing orders.
• Liaise with 3PL to optimize shipment plans and sailing schedules. Analyze and Monitor the teams KPI.
• Review and sign off documents (Order, Shipment & Credit Notes) via the online portal post verification.
• Coordinating with Advising banks for letter of Credit & payment swifts.
• Collaborating with the team to ensure Letter of Credit is checked as per company contractual terms and documents are prepared as per the mentioned Terms & Condition’s / within UCPA guidelines.
• Checking Import Letter of Credit Documents for Libyan, Algerian & Tunisian customers.
• Coordinating with Intermediary banks for discrepant Letter of Credit documents.
• Ensuring the team makes optimal usage of the automation software including SAP and other BI software.
• Create action plans to reduce over production stock levels at various factory locations.
• Liaise with sales and operations teams to maintain the order flow against the forecast.
• Prepare market review data & presentations to be presented in the monthly Operations meeting.
• Analyze and review of Freight Budget (Avg.1.6 million Euros), freight costs and freight expenditure v/s costs.
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