Careen Simon Mtakyawa

Cultivated client loyalty and retention in high-volume FMCG retail environments using CRM
systems and WhatsApp Business to streamline communications, resolve complaints, and manage
accurate sales records.
Present products and negotiate deals with distributors and key buyers.
Collaborated with cross-functional teams to chieve sales targets and maintain high standards of
retail operation.

Supervised daily operations while delivering customer- focused sales support and service excellence.
Managed digital sales, social media engagement, and customer communications to increase brand
visibility and lead generation.
Coordinated customer inquiries, appointments, and service delivery to improve operational efficiency.

Generated and Converted B2B and B2C leads through consultative selling and strategic customer
engagement.
Conducted cold calling, follow-ups, and CRM activities to strengthen customer retention and
business development.