Carl Francis Lewis, Content Editor

Carl Francis Lewis

Content Editor

INDECOMM Global Services (Technology Division)

Location
India - Bengaluru
Education
Diploma, Airport Management & Customer Care
Experience
10 years, 5 Months

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Work Experience

Total years of experience :10 years, 5 Months

Content Editor at INDECOMM Global Services (Technology Division)
  • India - Bengaluru
  • My current job since July 2018

Presently working as an editor at Indecomm Global Services. My responsibilities included Creating English subtitles using audio and scripts. Formatting, editing and proofreading English subtitles for audio and grammatical accuracy for major Hollywood studios - also for the deaf and hard of hearing.
Some of my other roles were footnoting cultural references and expressions as an aid to translators, performing audio fidelity quality checks - ensuring subtitles match the audio, localizing language and spelling for British and U.S. English releases, Manipulating English files using proprietary software, including preparing scripts and running conversions between formats. My other tasks included staying abreast of changing studio requests and ensuring the timely delivery of projects. During the course of my time at Indecomm Global Services I developed the ability to accurately identify, locate and use team documentation like checklists, work instructions, manual, client documents, etc.

Front Office Executive at Deltin Royale & Deltin Caravel
  • India
  • June 2016 to October 2017

I am currently working as a Front Office Executive for Delta Corp. My responsibilities include greeting, registering, and assigning rooms to guests. I am also responsible for proper key control, receiving telephone messages and sorting incoming mail and messages, keeping records of room availability and guests’ accounts. My job also includes operating the front office computer system and scanner if/when needed for Computing bills, collecting payments and also confirming reservations.
I also handle enquiries pertaining to hotel/casino services, registration of guests, dining, and entertainment, and posting charges such as room, food, liquor, or telephone to guest folio. Besides, I make restaurant, transportation or entertainment reservations for guests, while actively building awareness of the Brand to the guests.
As a responsible Front Office Executive I provide and ensure high-quality guest relations as well as receive and resolve guest complaints in a manner consistent with company policy, while keeping the Manager on Duty aware of any guest complaints.

This role requires me to confer and cooperate with other departments as needed, to ensure coordination of activities, thereby making me work towards a 90% walk-in conversion rate goal, so as to fortify with compliance of all company policies and procedures in a view to adhere to all safety procedures and to inform the management of any unsafe conditions.

Front Office Executive at Hotel Kesarval Garden Retreat
  • India - Pune
  • September 2012 to November 2014

‘Kesarval Garden Retreat’ situated at the top of Verna hill personifies serenity. It derives its name from the famous Kesarval Spring which is in close proximity to the hotel. This entrancing spring is well-known for its medicinal properties and has helped transcend the surroundings into a lush landscape of exotic trees, spice plants and greenery. ‘Kesarval Garden Retreat’ has naturally become an ideal retreat for holiday makers the world over.
Having joined as a beginner to handle front office activities with ‘Kesarval Garden Retreat’ my responsibilities included greeting, registering the guests with worm welcome and make them feel comfortable in completing the formalities. I was also responsible for receiving telephone messages and sorting incoming mail and messages, keeping records of room availability and guests’ accounts. My job also included handling front office computer system and scanner if/when needed for Computing bills, collecting payments and also confirming reservations. I also handled enquiries pertaining to advance Hotel booking for guests, dining, and entertainment, and posting charges such as room, food, liquor, or telephone to guest folio. And responsible for restaurant reservations for the guests, transportation to suit the convenience of our Guest entering and leaving the Hotel premises. I have also taken active part in making reservations for Goa sightseeing programs organized by the hotel management for the guests, besides making reservations of banquet hall and ‘Open Air Venue’ for conferences, weddings and parties.

Sales Representative at Emami Bio-tech Ltd
  • India - Bengaluru
  • August 2011 to June 2012

for their Emami Healthy Tasty brand of edible oils. As part of my requirement I was to promote the product of the company in the given territory and generate sales. I had to effectively communicate the concepts of the products on promotion to establish an effective distribution channel, to ensure the products availability to fulfil the demand generated. As part of my responsibilities I had to ensure meeting given sales targets every month and ensure collection of payment within the stipulated timeframe from the customers. I was required to effectively utilize my selling skills to generate products demand amongst the customers keeping in mind all behaviour was exhibited in the lines of company’s vision, mission and values.
My tasks also included executing the plan agreed with the sales Manager and giving regular feedback regarding the same.

Front Office Executive at Delta Corp
  • to

My responsibilities include greeting, registering, and assigning rooms to guests. I am also responsible for proper key control, receiving telephone messages and sorting incoming mail and messages, keeping records of room availability and guests’ accounts. My job also includes operating the front office computer system and scanner if/when needed for Computing bills, collecting payments and also confirming reservations.
I also handle enquiries pertaining to hotel/casino services, registration of guests, dining, and entertainment, and posting charges such as room, food, liquor, or telephone to guest folio. Besides, I make restaurant, transportation or entertainment reservations for guests, while actively building awareness of the Brand to the guests.
As a responsible Front Office Executive I provide and ensure high-quality guest relations as well as receive and resolve guest complaints in a manner consistent with company policy, while keeping the Manager on Duty aware of any guest complaints.

This role requires me to confer and cooperate with other departments as needed, to ensure coordination of activities, thereby making me work towards a 90% walk-in conversion rate goal, so as to fortify with compliance of all company policies and procedures in a view to adhere to all safety procedures and to inform the management of any unsafe conditions

Education

Diploma, Airport Management & Customer Care
  • at APTECH, Bangalore.Airport Management & Customer Care
  • December 2015
Bachelor's degree, Bachelor of Commerce, Specialization: Finance and marketing.
  • at CMR – Institute Of Management Studies
  • May 2014
High school or equivalent, Math, Statistics, Economics, Accounting
  • at St. Joseph’s P.U College
  • January 2008

High school or equivalent, Xth std ICSE
  • at ICSE Xth St. Germains High School
  • January 2006

Specialties & Skills

Business Development
Guest Service
Front Office
Content Writing
CUSTOMER RELATIONS
DOCUMENTATION
EDITING
FRONT OFFICE

Languages

English
Expert

Training and Certifications

Travelport Smartpoint (Training)
Training Institute:
Aptech
Date Attended:
June 2015
Duration:
24 hours

Hobbies

  • Freestyle football