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Carl James Riotita, Waiter

Carl James Riotita

Waiter·Hotel Luna Vigan,

Philippines

Bachelor's degree, Hospitality Management

Work experience

Total years of experience: 2 years, 3 months

Waiter

April 2025 - April 2026

Hotel Luna Vigan,

Vigan, Philippines

April 2025 - April 2026

Provided attentive food and beverage service to ensure a positive guest experience.
Took and relayed orders accurately to the kitchen and bar.
Served food and drinks promptly while maintaining quality standards.
Assisted in maintaining cleanliness and organization of the dining area.

Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Waiter

June 2024 - April 2025

Villa Minerva Eco Farm & Resort

Vigan, Philippines

June 2024 - April 2025

Greeted customers and provided friendly, attentive service throughout their dining experience.
Took accurate orders and ensured timely delivery of food and beverages.
Recommended menu items and answered customer inquiries.
Processed payments and handled transactions accurately.
Maintained cleanliness and followed food safety and sanitation standards.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter

February 2024 - May 2024

Mandarin Bay Resort & Spa

Roxas City, Philippines

February 2024 - May 2024

Assisted in welcoming guests and providing basic customer service support.
Learned to take and relay food and beverage orders accurately.
Supported service staff in delivering meals and maintaining table setup.
Maintained cleanliness and followed hygiene and safety standards.

Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Education

University of Northern Philippines

January 2024

January 2024

Bachelor's degree, Hospitality Management

Philippines

GPA (percentage): 92%

GPA (percentage): 92%

Skills

CLEANLINESS
Intermediate
CLEANLINESS
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY SERVICE
Intermediate
HOSPITALITY SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate

Languages

Filipino

Beginner

English

Beginner

Training and Certifications

Certifications
Lecture on Wine Essentials with Professional Sommelier Training
National Certificate II in Cookery
National Certificate II in Food and Beverage
National Certificate II in Bread and Pastry Production

Hobbies and interests

basketball and skimming