Customer Service Representative
National Aviation Services
Total years of experience :6 years, 10 Months
• Provides welcome service to VIP/Business passengers at check-in, and at other customer service touch points and to assist in smooth customer journey through the airport.
• Assist Business/VIP customers during flight irregularities, co-ordinating communication with affected passengers to ensure travel plans are satisfactory.
• Handles passenger assistance, seat assignments and boarding passes.
• Ensures company/Airport regulations are followed.
• Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes.
• Facilitates the passenger boarding process and offering fast track services for passengers to avoid delayed flights.
Assist in the safe storage and preservation of official records from the customers and the company.
Sort out all physical and electronic records, payroll, memos, emails, work orders and any other important records in accordance with classification standards and instructions.
Prepares archival records, such as document descriptions, to allow easy access to information.
Getting information - observing, receiving and obtaining information from all relevant sources like researching.
Registering incoming and outgoing records in electronic record keeping system.
Position: Warehouse man (Clerk II)
Duration: Dec 2009 - July 2012
Company: JUSMAG Philippines
(Joint US Military Assistance Group)
Company Industry: Security/AFP
Location: Camp Aguinaldo
Job Description:
• Responsible for all supplies and property management operations of JUSMAG Philippines and maintenance of Property Book. Types hand receipts, issue and turn-in slips to ensure office property has been properly monitored and controlled. Posts hand receipt, issue and turn-in slips to property book and updates SAARMS Property Module (computer software that tracks all office equipment/property received, issued, turn in and disposed) . Prepares forms and reports related to property accountability. Assists in conducting preventive maintenance of all air conditioners and other housing appliances issued to JUSMAG officers.
• Inspects supplies and equipment for serviceability, types and quantities. Assists in the preparation of furniture equipment requirements for budgeting purposes. Acts as liaison between appliance and equipment repair representative and JUSMAG Philippines.
• Directs delivery and receipt for all office and quarters' equipment, furniture and appliances. Ensure that all JUSMAG equipment pick-up and turn in from and to authorized supply point are properly attended.
• Responsible for providing and ensuring incoming JUSMAG officers issued required furniture and appliances for their essential needs.
• Perform clearance of quarters for all departing JUSMAG Phil personnel. Coordinates pick up, delivery, and turn-in of all JUSMAG furnitures, equipment and appliances to appropriate agencies to include JUSMAG. Submits appropriate work orders for supplies and services required by JUSMAG to meet operational requirements.
• Maintains records of individual hand receipts and document register of all non-expendable supplies for inspection and ready reference.
• Performs and maintains inventory of all furniture, equipment and appliances issued to officers' quarters/residence, office as well as to personnel for proper accountability.
• Performs all related supply and admin functions and other duties as assigned.
Position: Salesman
Duration: Oct 6, 2006 - May 30, 2008
Company: Just and Dave Enterprises
Company Industry: Apparel
Location: Sta. Lucia, Marikina
Job Description:
• Maintaining and developing relationships with existing customers.
• Gathering market and customer information.
• Negotiating variations in price, delivery and specifications with managers.
• Advising on forthcoming product developments and discussing special promotions.
• Liaising with suppliers to check on the progress of existing orders.
• Checking quantities of goods on display in the showroom.
• Recording sales and order information.
• Reviewing own sales performance, aiming to meet or exceed targets.
• Gaining a clear understanding of customers and requirements.
• Making accurate, rapid cost calculations, and providing customers with quotations.
IV. TRAININGS/ SEMINARS ATTENDED
Title: Crime scene and Moot Court Procedure
Address: Valenzuela City, Philippines
Conducted by: Our Lady of Fatima university
Inclusive Date: Oct 22, 2009
Title: Cellphone Repair Training
Address: Obando, Bulacan Philippines
Conducted by: TESDA
Inclusive Date: Sep 1, 2006- Sep 22, 2006
Title: Pre-Employment Orientation Seminar (PEOS)
Address: Obando, Bulacan Philippines
Conducted by: Youth Initiated Program on Employment and Entrepeneurship (YIPEE)
Inclusive Date: Aug 29, 2006
Title: Youth Volunteer Orientation Course
Address: 10th floor Burgundy Corporate Tower Makati
Conducted by: Verbal Advantage Call Center Training
Inclusive Date: Nov 14, 2005- Nov 19, 2005
Our Lady of Fatima University Marulas, Valenzuela City Bachelor of Science in Nursing (Undergraduate) S.Y 2002 - 2005
Secondary Level: Polo National High School Valenzuela City 1998 - 2002
Primary Level: Obando Central School Obando Bulacan 1992 - 1998