Sales Executive / Relationship Officer
Innovation Group (Dunia Finance LLC)
Total years of experience :7 years, 5 Months
Responsible for achieving individual target across all product (Personal Loan, Card, Auto)
Develop Long Term relationship with customers.
Assist the team leader in undertaking micro marketing events to promote sales.
Motivate the new hires in the sales team to reach their targets.
Continuously list more and more companies in the target market list.
Provide excellent service to the customers.
Responsible for ensuring that the sales strategy is in line with compliance policies with regards to operational
• Operate telephone switchboard to answer and forward calls providing information taking messages and scheduling consultations.
• Smile and Greet the clients entering establishments and checked the valid id.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintain printers and other office equipment.
• Logging and encoding the data of the clients (MS EXCELL)
• Maintaining the Cleanliness of the area.
• Knowledgeable in Office Admin, Photocopying, printer faxed and transferring the call.
▷ Making sure the paying customer has at least a satisfactory dining experience.
▷ Being knowledgeable of the menu, ingredients, and how each item is prepared.
▷ Being polite, courteous, and prompt. Knowing how to answer or fix a complaint.
▷ Working well with others.
▷ Making sure the dining room is presentable.
▷ Performing side work tasks, and some cleaning.
▷ Handling cash, checks, and credit.
▷ Answering phone calls
▷ Delivery Coordinator
• Greet customers as they arrive at the store and provide them with information about products
and/or services
• Respond to customers’ complaints and resolve their issues
• Take payment in exchange of items sold
• Bag, box and wrap purchased items
• Enter transactions in the cash register and provide customers with the total bill
• Make sure every Guest is greeted with a smile, thanked for their business and invited to return
• Execute Systems daily to insure a clean, organized restaurant, prepared to provide excellent
product and service
• Assist in providing Team Members with the appropriate training to provide outstanding Quality,
Friendliness and Cleanliness.
• Ensure every customer leaves happy and all complaints are resolved. Maintain high standards of
service throughout the operational day.
• Provide production direction to crew concisely.
• Set an example for crew by working hard to implement shift plan and ensure swift and smooth
production
• Identify and resolve bottlenecks in food preparation to increase speed of service.
• Demonstrate patience and a positive attitude with crew while delegating tasks and giving
instructions.