Carlton Vino Jeyaraj

Project Management
• Develop and implement Project Management process across the organization
• Plan and track the various projects that are implemented across UAE
• Project Manage key information security projects implemented across UAE
o Scope preparation and finalization
o Schedule management
o Project tracking and Stake holder management
o Completion of project within time and budget
Service Delivery
• Implementation of Services best practices like Service Desk, Structured reviews and timesheet
• Ensure that the service is delivered with the agreed service levels.
• Management of an IT Service Delivery team.
Team Management
• Motivate and Inspire the team to achieve their goals
• Implementation of review mechanism to provide performance and improvement feedback
• Manage training calendar and handle the overall development of team members

Duties and Responsibilities:

Responsible for end to end delivery for all clients in south region. This includes project management, service delivery, and financial management.
Customers include World Bank Group, Ford India, BMW, Indian Bank, etc.


Project Management
• Ensure the timely execution of all the projects.
• Manage the strategic aspects of large engagements and mitigate any risk.
• Oversee senior managers and managers working on client engagements in the region.
• Conduct periodic engagement reviews and ensure quality assurance procedures take place for all regional client engagements.
• Provide leadership to teams in the region.
• Develop and implement strategic objectives for region that are aligned with the organization’s strategic initiatives

Service Delivery
• Negotiate the SLA with Clients
• Ensure that the service is delivered with the agreed service levels.
• Management of an IT Service Delivery team.
• To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
• Periodic review of the service performance with clients.

Financial Management
• Develop and meet revenue and other financial goal for region.
• Accurately forecast revenue, profitability, margins, bill rates and utilization across region.
• Manage the negotiation of contract pricing when necessary.

Accomplishments:
Achieved the delivery of all projects on time and also ensured that the delivery of services is within SLA. This has resulted in the increase in client satisfaction from 4 to 4.5 on 5 point scale. Over $20 Million worth of service have been delivered from the region.