Butler
Oberoi Hotel
Total years of experience :12 years, 4 Months
Meeting and welcoming the guests providing warm hospitality;
offering fresh drinks and hot or cold towels;
Familiarizing guest with the hotel facilities and features;
Coordinating with all other departments to ensure best customer service and delivery
Taking care of all guest requests to ensure that they are delivered on time and in the best way possible;
Knowing guests preferences and needs; anticipate guest expectations;
Taking care of reservations in restaurants or spa.
To build, document and maintain a strong relationship with customers identifying and meeting their specific requirements
Identify and understand the market for the company
To increase market awareness and business mix ratio for the company as per agreed target
To ensure communication between all relevant departments and our customers maintained
Suggest and request all marketing support required to promote the business in the form of brochures advertising, leaflets, promotions and any other perceived requirements
Ensure the company image is maintained
To inquire if the company can participate in events and or visit events to gather information that would be relevant to develop our process for events, catering services and local store plan
PERIOD: May 2012 - March 2013
COMPANY: Yellow House Limited
POSITION: Administrative Assistant
Responsibilities: ➢ Reception and handling of customers;
➢ Electronic filling of the company's records;
➢ Carrying out errands on behalf of the company;
➢ Update and chase delegated tasks to ensure progress to deadlines;
➢ Compose correspondence/reports;
➢ Handle all inquiries within my capacity;
➢ Maintain calendar; ascertain which events require company's presence.
Check for the booking of the client and give pertaining information, including addressing any queries from clients;
➢ Keeping accounts of the funds received and make note of balance payments;
➢ Making room reservation for the clients over the phone or the Internet as well as booking cancellation;
➢ Relaying messages to clients left by their guests and arranging dispatch services. Sending e-mail reminders to clients for booking confirmation and other related services;
➢ Supervision of resort staff.
studied a four year course of Tourism Management and in it it had several modules including: Service Management and Marketing; Service Quality Management; Internal and External Environment; Human Resource Management; Destination Management; Management Accounting; Project Planning Development and Management; Product Development among others
Obtained a degree in Tourism and Tour Operations Management, Second Class Honors, Upper Division.
completed my high school education in 2007 and i got a mean grade of B