Ground Operation & Product Officer
Jazeera Airways
Total years of experience :17 years, 9 Months
Ground Operations & Products Officer
Reporting directly to the VP Grd Ops & Products
Crew Documentation
Screening of CV’ for Cabin crew recruitment & call in for interview
Ensuring to that all documents are ready for Cabin crew to fly from the respective deparments. And keeping a track of expires for the same (Residence with HR dept, Medical certificate, CMC, emergency license etc with the training dept)
Maintaining a monthly record of individual product sale & its popularity
Handling Deck crew / Cabin Crew Uniforms
Daily In-flight Catering Order
Purchasing & Handling Suppliers for In-flight Catering products
a) Preparing LPO for any delivery order and invoice received from the specific supplier
b) Make sure the orders get delivered on time
c) Negotiating in getting lower prices from suppliers
d) Reviewing contracts for any incentive given by the supplier
Quality Control of Food products supplied on board
Cross trained to replace any administrator in the cabin Services department
Assist VPGO in negotiating and selecting appropriate product vendors, as well as negotiating terms of services and charges with KASCO.
Assist VPGO and product committee in developing new periodical catering products as well as crew meals.
Manager vendors’ and KASCO relationships
At all times keep accurate inventory of product stocks kept at KASCO facilities
Keep stock of trolleys and containers kept at KASCO facilities.
Ensure that systematic product loading and offloading instructions are carried out by KASCO
Ensure that cabin crew checks the contents of trolleys and containers before signing the acceptance forms from KASCO.
Ensure that trolleys and containers and properly cleaned and washed before loading.
Conduct periodical spot checks at KASCO facilities to ensure J9’s policies and procedures and adhered to and qualities are up to standard.
Conduct periodical spot checks onboard to ensure the loaded products meets J9’s policies, procedures and standards.
Coordinate with OCC and cabin services to ensure that the seasonal flights schedules and ad-hoc schedule changes are communicate to KASCO.
Conduct a regular morning visit to Kasco to ensure stability of J9 operation
Conduct weekly spot checks of Cabin Appearance
Conduct MHB checks for flights sporadically.
Analyzing delays pertaining to GOPS - daily OCC reports
Analyzing and leasing with Kasco on discrepancies and ensuring the rectification of the same
Coordinating to ensure with suppliers and Kasco on replenishment of dry store items stock on time
Ordering, Preparing LPO’s and ensuring suppliers payments on time for J9 dry store by J9 finance.
Jointly assessing with PO to identifying a suitable supplier with our requirements.
Other tasks assigned by VPGO.
Regular Quality Control Check on NAS on Cleaning the Aircrafts
Seats
Carpets
Galley
Cabin
Toilets
Cockpit
Regular Quality Control Check on the catering and de-catering Of Kasco
To Ensure that the loading of food items and other products on Board are as per the standard loading sheet
To ensure the Quality and quantity of the food and other products on board
Results : Having an healthy, pleasant and safe environment that meets the Standards.
Entire Admin Documentation
Filing & controlling all the correspondence with easy retrievals of filed documents.
Developing & maintaining database for all the correspondences (incoming & outgoing) in simple spreadsheet format.
Offering Accounts & Payroll Services for Staff in Iraq
Travel arrangements (Airway bookings & Accommodation arrangements)
Answering to Quiries and Complaints of customers / clients & staff and providing them with satisfactory solutions
Data entries of potential Staff and present staff.
ISO - 9001/2000 Implementation
Special office administrator for Britam /USG partnership, Abu Dhabi, UAE
a) To advice and implement ISO procedures for USG
b) To maintain ISO procedures for USG
c) To organize and collect data for ISo review meetings
d) To conduct ISo audits as outlined by the USG ISO quality policy
e) To oversee and maintain personal records for USG
f) To oversee & develop systems for maintaining administrative records for USG
g) To take minutes for USG management meetings
h) To constantly explore ways to improve USG operations.
Handling Calls
Customer Quires and Complains solved up to Customer Satisfaction
Everyday conversations with customers provide a continuous flow of useful and updates information.
Organizing day-to-day operations of the General Manager
Control of documents & other correspondences (in electronic / hard format)
Hiring and supervising any paid office staff
Coordination with all volunteer office workers
Working under pressure to achieve set targets.
Necessary forms and information to the Payroll Service and Accountants following Duties and Responsibilities have been established as guidelines by the Board of Trustees