Caroline Njuguna

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

• Supervise and train housekeeping staff, including scheduling and assigning tasks.
• Ensure all rooms and common areas are cleaned and maintained to high standards.
• Develop and implement cleaning procedures and protocols.
• Conduct quality control checks to ensure work meets established standards.
• Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
• Resolve customer complaints related to housekeeping services.
• Address maintenance issues and report to the maintenance department.
• Monitor and ensure compliance with occupational health and safety standards.
• Perform administrative tasks such as timecards, attendance, and payroll.
• Collaborate with other departments to ensure facilities are maintained to high standards.
• Produce housekeeping reports, presentations and briefs.

• Preparing Accounts And Tax Returns
• Monitoring Spending And Budgets
• Auditing And Analyzing Financial Performance
• Compiling And Presenting Financial And Budget Reports

with Performed basic upkeep including, but not limited to, house or office
cleaning, laundry, make beds and washes windows. Assured that the home or facility was tidy
and sanitary and has all the supplies needed to run smoothly
• Laundry
• Personal assistant
• Conduct inventory checks when required
• Daily cleaning of approximately 18 staterooms
• First aid
• Remove all soiled linen
• Serving meals and drinks
• Conduct duties to maintain cabin cleanliness
• Demonstrating the safety procedures professionally
Supervisor
• Report all defective equipment and fixtures
• Attending training programs and meetings
• Demonstrating emergency equipment and safety procedures
• Participate in safety drills as required
• Passenger Management
• Producing flight reports
• Show guests to their cabins
• Supply fresh linen