Caroline Wanjiku, WAITRESS

Caroline Wanjiku

WAITRESS

DUBAI MARINE BEACH RESORT AND SPA

Location
United Arab Emirates
Education
Diploma, Hospital Management
Experience
5 years, 6 Months

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Work Experience

Total years of experience :5 years, 6 Months

WAITRESS at DUBAI MARINE BEACH RESORT AND SPA
  • United Arab Emirates - Dubai
  • April 2019 to August 2023

• Prepare restaurant tables with special attention to sanitation and order.
• Determine where patients or customers want to eat and assist them.
• Take food orders and relay them to kitchens or service counters.
Verify that restaurant guests are satisfied with service and meals and suggest additional
items to sell more.
• Maintain customer satisfaction by replenishing condiments and beverages.
• Answer questions or make recommendations for complementary products.
• Total checks, present to clients and receive payment.

WAITRESS at BLUE SPRING HOTEL,NAIROBI,KENYA
  • Kenya - Nairobi
  • January 2018 to January 2019

• Providing a welcoming and friendly atmosphere for customers, taking orders, and ensuring a positive dining experience.
• Familiarity with the menu items, including ingredients, preparation methods, and specials, to assist customers with their choices and answer questions.
• Accurately recording customer orders and preferences, including any special requests or dietary restrictions.
• Delivering food and drinks to customers, ensuring correct order accuracy, and attending to any additional requests during the meal.
• Preparing dining tables with clean utensils, glassware, and condiments before customers are seated.
• Clearing empty plates, glassware, and used utensils promptly to maintain a clean and organized dining area. Presenting bills, accepting payments, and providing change or receipts as necessary.
• Recommending additional items, such as appetizers, desserts, or beverages, to increase sales and enhance the dining experience.
• Collaborating with kitchen staff and fellow servers to ensure efficient service and maintain a smooth flow of orders.

Education

Diploma, Hospital Management
  • at Premier University
  • July 2024

Graduated and Attained My Certificate.

Specialties & Skills

cleaner
Waitress
Food runner
Cashiering
Hostess
ADAPTABILITY
COMMUNICATIONS
CUSTOMER SERVICE
GUEST RELATIONS
TEAMWORK
ORDER ACCURACY
MENU KNOWLEDGE

Social Profiles

Languages

English
Expert
Arabic
Intermediate

Training and Certifications

Fundamentals of The Hotel and Catering Industry (Certificate)
Date Attended:
July 2014
HouseKeeping and Accommodation Studies Certificate (Certificate)
Front Office Operations and Administration Certificate (Certificate)
Date Attended:
July 2014
Restaurant Services Certificate (Certificate)
Date Attended:
July 2014

Hobbies

  • Social Interests
    Communicating with others, teach, advice, help or otherwise be of service to others
  • Joining a social group
    I can quickly learn new concepts and retain information well.