COMMUNITY ATTENDANT/OPERATIONS & ADMINISTRATOR
Dubai World Central
Total years of experience :6 years, 8 Months
COMMUNITY ATTENDANT/OPERATIONS & ADMINISTRATOR
Duserve FM - Dubai World Central (Dubai Aviation city)
Nov. 06, 2012 - till date
JOB DESCRIPTION
• Enforce all facility policies, rules and regulations.
• Provide relevant and up to date information relating to client services and building amenities.
• Inspect the facility on a daily schedule and report any unsafe conditions or equipment to the concerned person/facility management.
• Ensure a clean and tidy working environment at all times and minimize risks and hazards.
• Check levels of stationary and ordering as per the procedure required.
• Assisting in payroll accountability with the line manager.
• Manage and file confidential documents, update & making schedules and arrange documentations.
• Support staff in assigned project site in Emirates Tower, Emirates Financial Tower, SmartWorld, 23 Marina etc.
• Set up and coordinate meeting room booking system and ensuring facilities, taking minutes as necessarily.
• Answer telephones and deals with enquiries.
• Dealing internal and external mail to be sort & give feedback/actions.
HOST/RECEPTIONIST
Outback steakhouse (Food & Life LLC) - Dubai Festival City
January 26, 2009 - Oct 21, 2012
JOB DESCRIPTION
• To ensure all guests are dealt with efficiently and professionally.
• Managing the reception services.
• To deal with complaints as needed & assists guest inquiry.
• Ensuring all calls (call ahead seating/reservations) are answered and redirected promptly.
• In-charge in monitoring supplies and others.
• Files, organizes and segregates documents.
• Performs other clerical related tasks being assigned.
ADMINISTRATIVE EXECUTIVE/CUSTOMER SERVICE
Ayala Malls Trinoma - North Edsa, Quezon City Philippines
Sept. 2007- Dec.2009
JOB DESCRIPTION
• Rendered customers service assistance.
• Initiate documentations, maintain attendance and activity record and complete required reports.
• Answering calls and provides assistance for booking airlines or hotels with some guests.
• Handling complaints, events of the mall and other tasks being assigned.
• Collecting and balancing cash payment.
• Takes responsibility for customer satisfaction and attempts to add value for the customer, anticipates problems and addresses them promptly.
• Takes action to monitor results by creating records of actions taken and results, and then provides feedback.
• Attend meeting in mall administration office if necessary.
• To sort and handle lost & found item and update in the system.
• Handling confidential files of the staff & sort accordingly.
• Making reports/summary every end of the month and submit to concerned head of department.
BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT (BSHRM) ROMBLON STATE UNIVERSITY - 2005