Cassandra Morrissey

Memorial Hermann Houston
Medical
•Analyze website data to create quarterly reports, which were used to develop the feature and enhancement roadmap.
•Use analytics, user testing results, and website feedback to collaborate with executives on methods for successful portal enhancements, improved survey results, and decreased bug submissions.
•Develop training plans and conduct monthly classes for 15-20 employees regarding process and system updates.
•Assist management with creating strategic goals for the future of the patient portal, resulting in more than 2, 000 additional signups every month and a 2% increase in monthly revenue.

Assisted company executives and the Digital Engagement team with creating the Everyday Well site, which has more than 300, 000 page views every month and 170, 000 user accounts.
•Researched, created, and edited website copy, which is currently available on the Memorial Hermann website and Everyday Well.
•Managed and led internal Sitecore training and implementing, template/content creation and edits, and the internal publishing schedule.
•Collaborated with vendors and internal teams to create training documents, FAQs, and presentation decks.

Mentored and trained new employees on company standards, department expectations, and document creation.
•Created, managed, and maintained more than 20 end user documents for regional and international clients.
•Worked with the CEO and the sales department to create and edit RFPs, proposals, MSAs, and project plans, which were distributed to potential clients in industries including oil and gas and renewable energy.
•Spearheaded the department’s transitional plan, including scheduling and responsibilities, during multiple software upgrades.

CenterPoint Energy Houston
Energy
•SharePoint Administrator who customized and maintained the site, assigned permissions, and created user notifications.
•Assisted management in working with vendors, conducting executive meetings, and creating presentations.
•Created and edited company documents, standardized department material, and prepared workflows and diagrams based on research, reports, and monthly deliverables.

• Wrote and edited technical guides, training manuals, release notes, and newsletters for SMEs, clients, and analysts.
• Served as a liaison between clients and company directors, managers, and employees.
• Led rebranding projects, designed style guides, and updated the image and graphics library.
• Responded to bug reports and system issues from development and clients.
• Analyzed Quad Graphic’s business to consumer experience by conducting quarterly surveys and meeting with clients to gauge overall satisfaction.

•Researched, wrote, and edited user manuals, SOPs, white papers, and reference sheets for educational software.
•Tested and analyzed InfoEd Global software, to ensure functionality compliance.
•Developed and maintained more than 25 user documents, which were distributed to clients and users worldwide.
•Interviewed engineers, SMEs, and product managers to create technical specifications and system documentation.
•Interpreted technical information obtained from specifications and converted it into clear and concise documents.
•Enhanced the business to consumer experience by attending yearly conferences and interviewed consumers in order to adjust department goals, documents, and the website focus.