Cate Symmers

Senior lead responsible for the Digital Production function; managing the internal and outsourced development teams to deliver and oversee multiple concurrent digital and technology projects of different scopes and durations across a range of clients and brands.

Specific responsibilities include:
• Management of projects and campaigns across all aspects including taking scoping, briefing, managing budgets and timings, scheduling resources, and regular reporting to the client and the agency team.
• Working closely with internal agencies within MCN (including digital, health, PR, Events and Advertising agencies) to deliver high quality digital assets that are cost effective for our agency partners.
• Ensuring communication is clear and efficient as well as timely, actively encouraging collaboration within the team as with the clients and agencies.

Manage the team responsible for the efficient coordination and delivery of WWF-UK’s supporter-facing campaigns.
Specific responsibilities include:
• Development and delivery of change projects across the organisation; developing and implementing internal process changes to create more efficient and structured ways of working, with a focus on effectiveness
• Management of a team to coordinate and deliver supporter-facing projects across the organisation, providing oversight to key project workstreams
• Managing day-to-day working of contracted external data processing agencies, ensuring agreed Service Level Targets are met.

Responsible for the delivery of supporter-facing campaigns, ensuring that campaigns are processed successfully, both by internal teams and by external partners.
Specific responsibilities included:
• Advising on logistical and operational setup, coordinating campaign delivery and liaising between internal and external teams to ensure cohesive delivery
• Proactively addressing and resolving issues as required to ensure that optimal customer service is achieved on behalf of the organisation
• Establishing successful working partnerships between the team and other internal departments, driving change and championing new processes and procedures across departments.

Client-facing Project Manager responsible for coordination of all resources of multiple projects, including both fast-turnaround and longer-running strategic projects for clients including Gatwick Airport Ltd. Accountable for client and internal stakeholder management, with an emphasis on business development as well as seamless delivery of projects.

Specific responsibilities included:
• Development of detailed initial project documents; accurate project planning and scoping of work, translating client requirements into clear and concise briefs, consideration of resource and support required, and developing processes and structures for communicating work in progress throughout the lifecycle of the project.
• On-going management of projects; coordination of teams, forecasting, reviewing and reporting on budget status and potential risks and delays, with regular communication of status updates and escalations to the appropriate stakeholders and heading up quality assurance to ensure high levels of customer service
• Post-project communication and client engagement including the running of evaluation and review sessions.

Working within the Client Services team of this branding and communications agency. Managing projects across various client accounts; developing and maintaining relationships with both the clients and the studio in order to achieve successful results and high-quality deliverables. Involved in the running of projects for a variety of clients, including UK Trade & Investment, HSBC, and GlaxoSmithKline; with a particular focus on branding, internal communications and digital work.

Specific responsibilities included coordinating resource, and managing budgets and timing plans to ensure both the smooth running of individual projects and development of larger client accounts.