Front Desk Agent
Hotel Ville Sull'Arno
Total des années d'expérience :5 years, 10 Mois
Working tasks: Reception, Back Office, Booking
Duties: Check-in, check-out, conciergerie, room service; all the activities involved in the guest’s management from arrival till departure and beyond. Occasionally night shifts were also in my duties.
I was also responsible for the weekly shift schedule
Duties: reservations management via phone call and e mails; handling e -mails and all guest’s enquiries; handling with organization of guests’ services; verifying bills for individual guests and groups; administrative management for revenue coming from hotel department; discussions with other departments.
Duties: Check-in, check-out, conciergerie, room service; all the activities involved in the guest’s management from arrival till departure and beyond. Occasionally night shifts were also in my duties.
Holiday Escort for travels in Italy and abroad on behalf of travel agencies “Le Balze s.r.l.”, Terranuova Bracciolini e “Pepita Viaggi”, Arezzo.
Duties: Group check in at airport and hotels; coordination with the guide, coordination for extra excursions and schedule timetable for the group
Duties: Check-in; check-out; reservations and OTAs; daily breakfast; information service, arranging museums and activities for the guests; stock management.
Working Tasks: Information Desk and Tour Desk
Duties: Welcome, check-in; complaint management; cabin changes; info point; telephone exchange; log book; reservations for the excursions; tour escort in the excursion outside the ship.
Cruise Ship MSC MELODY, for Mediterranean Shipping Company
Working task: Information desk
Duties: Welcome, check-in; complaint management; cabin changes; info point; telephone exchange; log book
Duties: Check in; reservations and OTAs management; check-out; information point, rooms cleaning, breakfast service, restaurant and bar tender; basic accounting.
Universary Stage of 125 hours at Agritourism Villa Barberino, AR
Working Tasks:
I ˚level Bachelor Degree for Foreign Languages, Department of Literature and Philosophy, University of Siena. Languages: English and Spanish
Main topics: Efficient Communication & Team Building; Room Division; F&B; Housekeeping; MICE; Revenue Management; Hotel Marketing strategies; Micros-Opera Fidelio; Business English; Human Resource e Curriculum Vitae. Certifications: Degree for Front Office Manager Master Certification of Training Micros Fidelio Opera PMS Certification for Efficient Communication, Negotiation and Personal Empowerment