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catherin henry, Store Manager

catherin henry

Store Manager·Apparel Group

United Arab Emirates

Bachelor's degree, Language And Literature

Work experience

Total years of experience: 8 years, 5 months

Store Manager

July 2023 - Present

Apparel Group

Dubai, United Arab Emirates

July 2023 - Present

Store manager for one of the leading brands in Apparel group. Maintaining clients relations and KPIs of the brand. leading a team of 7, training and development.
Company industry:
Fashion & Apparel

DEPARTMENT MANAGER & STORE MANAGER

January 2022 - Present

LC Waikiki - Apparel Group,

Dubai, United Arab Emirates

January 2022 - Present

Directed daily office and store operations across multiple product categories
including fashion and home collections.
Trained and led a service-oriented team, ensuring high standards in client
interaction, sales performance, and brand representation.
Collaborated with marketing and visual teams to organize engagement events,
enhancing in-store experience and footfall.
Company industry:
Retail & Wholesale

SALES & ADMIN COORDINATOR

January 2022 - January 2022

Alpina Pure Drinking Water LLC,

Dubai, United Arab Emirates

January 2022 - January 2022

Monitored KPIs, operational workflows, and team productivity to inform
business decisions.
Improved client satisfaction and contributed to a 12% increase in sales
through proactive communicationand CRM updates.
Coordinated logistics, HR support, and event planning tasks to streamline
internal operations.
Handled data entry, documentation, and customer feedback reports for
business optimization.
Company industry:
FMCG

CABIN CREW - CLIENT SERVICE SPECIALIST

January 2018 - November 2021

IndiGo Airlines,

Delhi, India

January 2018 - November 2021

Delivered high-touch customer service in dynamic, high-pressure
environments.
Maintained regulatory compliance while optimizing customer satisfaction
and upselling onboard services.
Recognized for handling conflict resolution with empathy and
professionalism.
Company industry:
Airlines

Education

St Albert's

May 2018

May 2018

Bachelor's degree, Language And Literature

India

St. Albert's College

January 2018

January 2018

Bachelor's degree, ENGLISH LITERATURE

India

Skills

RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CROSS INDUSTRY STANDARD PROCESS FOR DATA MINING CRISP DM
Intermediate
CROSS INDUSTRY STANDARD PROCESS FOR DATA MINING CRISP DM
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CROSS FUNCTIONAL TEAM LEADERSHIP
Intermediate
CROSS FUNCTIONAL TEAM LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
Customer service
Expert
Customer service
Expert
Client realtions
Expert
Client realtions
Expert
Office operations
Expert
Office operations
Expert
Team Leadership
Expert
Team Leadership
Expert
Adaptive
Expert
Adaptive
Expert
Fast learner
Expert
Fast learner
Expert
Communication
Expert
Communication
Expert